Project Manager Human Resources

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KEITH E. GLADING

*** ***** ****** ************, ** 46221-1140

360-***-**** ********@******.****.**

SENIOR SYSTEMS ANALYST

Superior Problem-Solving and Troubleshooting

PROFILE

Experienced technologist with 20 years' progressive software development,

systems analysis, and business acumen. Skilled business and systems analyst

proactively identifying challenges and creating solutions before issues

surface, saving time and money. Award-winning team player with strong work

ethic, focused on project completion within time and budget.

. Accomplished business analyst capable of translating business

requirements into technical software development tasks and goals.

Facilitates information exchange between clients, management, and

technologists.

. Consistently assigned special projects and identified as key

contributor and coordinator, reducing costs through systems

integration and data interfacing.

. Dedicated professional recognized as top contributor for exceptional

work, awarded 10 consecutive Spotlight Points over last 12 quarters.

CORE COMPETENCIES

Business Integration ? Systems Analysis ? Project Management ? Help Desk ?

Consulting

Systems Integration ? Interface Design ? Programming ? Training & Support

Problem-Solving ? Troubleshooting ? Business Needs Analysis ? Flexibility

Lawson ERP ? Oracle Database ? SAP ERP

PROFESSIONAL EXPERIENCE

Eli Lilly and Company Indianapolis, IN 2001-Present

Senior Systems Analyst

Develop and support critical database system used to track materials

through clinical trial from creation through distribution. Build SAP

software customizations and system interfaces while delivering Learning

Management System/SAP user training. Build custom application programming

interfaces to facilitate automated data interchange with changing sources

of information.

. Enhanced Oracle database systems by developing customizations, tuning

database, and altering configurations resulting in a 30% increase in

capacity, 40% higher throughput, and an overall 25% boost in

efficiency.

. Developed interfaces between critical systems including an interface

between SAP and Knowledge Advisors completed within 4 months.

. Delivered "Insights Into Personal Effectiveness" courses to groups of

30+ employees consisting of over 1,000 colleagues.

. Fine tuned SAP enterprise resource planning (ERP) applications,

growing training history volume by 25%.

Keith E. Glading Page 2

Elanco Animal Health Indianapolis, IN 2000-2001

Software Developer

Expanded and enhanced Oracle database system designed to acquire data from

external sources based on product line, geographic location, and position

within organization.

. Redesigned data synchronization process to allow field personnel to

easily track and access client information, meeting schedules, notes,

and product line information.

. Tuned database and enhanced system processing resulting in 30%

increase in capacity.

Forest Health Services Ann Arbor, MI 1998-2000

Project Manager/Programmer

Managed the installation and implementation of Lawson's enterprise resource

planning (ERP) solution. Created numerous application programming

interfaces to several existing disparate systems to enable data migration

and sharing with Lawson.

. Installed Lawson ERP and completed implementation including data

conversion and connectivity to autonomous human resources, accounting,

and client information systems within 5 months.

. Completed development of client support group tracking in 2 months.

University of Victoria Victoria, BC, Canada 1992-1998

Teaching Assistant/Lab Instructor/Consultant

Taught classes within the Philosophy Department, assisted professors in

developing and grading exams, reviewed student assignments, and provided

student advisory services. Led programming labs in various languages as

well as supporting students through help desk.

. Implemented a pragmatic example and problem-solving approach to help

students gain confidence in learning logical programming techniques,

data structure, flow control methodologies.

. Helped students resolve coding problems through help desk support

increasing course success rates by 15%.

. Assisted with classes in excess of 200+ students.

Coast Forest Management, Ltd. Victoria, BC, Canada Programmer 1990-

1992

U.S. Navy Moffett Field, CA Command Master Chief 1965-1985

EDUCATION

Bachelor of Arts, Philosophy (First Class Honours) University of Victoria

Victoria, BC, Canada

TECHNOLOGY EXPERTISE

Applications: Remedy (ARS) HP Quality Center MS Word MS Excel MS

PowerPoint, MS Project MS Visio

Languages/Editors: COBOL C C++ Pascal Delphi VBA Forte Ultraedit

QEdit vi gedit

Databases/Tools: Oracle MS Access SQL PL/SQL SQR Crystal Reports

TOAD

Platforms: Windows Mac OS Unix

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