Customer Service Manager
Resume:
ROSE JOHNS
Abilene KS *****
Skilled and dedicated Executive Office Assistant with 4 years experience
coordinating, planning and supporting daily operational and administrative
functions. Punctual, reliable, responsible and can quickly adapt to change.
Highly focused and results-oriented in supporting complex, deadline driven
operations; able to identify goals and priorities and resolve issues in
initial stages. Proven track record of completing research, information
management and producing quality work within demanding time frames.
Strong Organizational Skills Excel at scheduling meetings & event
planning
Problem Solving Coordinate travel
Oral and Written communication Excellent at time management
Maintain an Organized Office Outstanding ability to
work with others
Provide comprehensive support for the Executive-level staff
Executive Office Assistant (2006 - 2010)
Provide Executive level administrative support to the Senior Vice
President of Operations with a demonstrated ability to improvise, improve
procedures, and meet demanding deadlines.
> Organize the details of special events, travel arrangements,
corporate agendas and itineraries.
o District Managers Meetings/ Strategy Meetings.
> Process monthly expense reports reflecting supporting documents and
budget code indexes.
> Provide Administrative support to Store Development with ability to
exercise independent judgment and decision making abilities.
> Outstanding ability to develop and maintain constructive and
cooperative working relationships with individuals at all levels of
the organization.
> Handle sensitive and confidential information with discretion.
> Processes database inquiries and adeptly utilize spreadsheets and
presentation software for multiple, deadline-oriented projects.
McDonalds Team Member (2003-2005)
Provided customer service and crew support at a fast paced store.
> Provided customer service
o Won several Customer service awards for outstanding
performance
o Achieved employee of the month 3 times.
> Provided service on $500,000 of equipment
> Worked the fast paced morning sift.
Outdoors and More Sporting Goods Assistant Manager (1991-1993)
Provided Customer service, administrative and team member support. Worked
with scheduling and advertising.
> Provided Outstanding Customer Service
> Open/Closed the Store
> Shipping and Receiving
o Special Orders
> Bookkeeping
Pay-n-Save Stores Associate (1982-1991)
Provide Customer service, shipping/receiving support/ managed remodeling
crew. Worked in sporting goods/electronics dept. Worked with advertising
dept. Worked three years on the nighttime stocking crew.
> Cashier
> Outstanding customer service
o Won several customer service awards
o Achieved employee of the month numerous times
> Store remodeling
o Manager of 15 person remodeling crew
o Traveled the state and remodeled 10 stores
> Shipping/receiving crew
> Stocking crew
o Worked with little supervision
Reference:
Sue Kraft Abilene KS 785-***-****
Mike Crist Manhattan KS 682-***-****
Crissy Alvarez Abilene KS 785-***-****
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