Customer Service Management
Resume:
India Estes
Baltimore, MD *****
**************@*****.***
Highlights of Qualifications
- Excellent customer service/administrative skills
- Proficient in MS Office Applications
- Experienced supporting upper level executives
- Ability to learn quickly
- Proven ability to work efficiently and effectively under pressure
Work History
Administrative Assistant:
2006- 2009 Priority One Staffing/Mercantile Baltimore, MD
-Assistant to President and VPs of Cash Management Dept.
-Meet and greet clients. Maintain various logs
-Provide customer service to affiliate banks and clients.
-Interact with other departments and product managers to resolve customer issues/disputes.
-Answer and direct phone calls.
-Complete various projects that are assigned to me from the VPs.
-Scheduled board meetings
-Provide good oral and written communications to coworkers and customers.
-Handle requests from new or existing customers on product information.
-Prepared and created reports and spreadsheets
-Lookup customer account information using 3270 Multibank (D3000).
-Update account information and products.
-Responsible for all clerical and administrative duties, including, but not limited to: typing (word
documents, excel, spreadsheets, and power point), filing, copying, printing, running errands, answering
and directing phone calls,
-Set-up meeting rooms
-Establishes and maintain office records.
Information Management/Technology Specialist:
2005 - Present Maryland Air National Guard Middle River, MD
-Responsible for all clerical and administrative duties for the Commander, including, but not limited to:
typing (word documents, excel, spreadsheets, and power point), filing, copying, printing, running errands,
answering and directing phone calls
-Performs workgroup management duties.
-General administrative duties
-Provides customer service
-Maintain payroll and various other logs
-Performs basic configuration management and initial system diagnostics.
-Provides guidance to ensure communications, web pages, publications, and forms meet prescribed style,
format, and legal statutory requirements.
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-Maintain web page development and maintenance.
-Defines format and publishes local forms, web pages, administrative publications, and correspondence.
-Assists units in software application form commonly used office automation applications.
-Processes, controls, and delivers administrative communications and mail.
-Identifies unsolved problems to the Network Control Center in assisting units.
-Manages all Electronics Transaction System and dissemination of products.
-Establishes and maintain office records.
-Manages the e-Publishing program, ensuring local publishing products are available to all in electronic
format.
-Manage and control all information management resources electronic and hard paper, used to maintain
unit mission readiness.
-Access computerized manuals as primary procedure for reference in assisting with daily activities.
-Performs other related duties
Airfield Management
2003 - 2005 U.S. Air Force Holloman AFB, NM
-Meet and greet people of higher ranking and pilots including German officers & pilots.
-Input flight plans into computer system.
-Assist pilots and officers with questions pertaining to flight schedules and routes.
-Kept and updated records for inbound and outbound aircraft traffic on excel.
-Monitored phone, switchboard/muilti-line, directed phone calls, inbound and outbound calls and input
data into computer.
-Accepted letters and packages from outside and inside sources and made sure they got to their
addressees.
-Completed daily airfield checks and inspections for aircraft landing and departing.
-Monitored and attended airfield emergencies.
-Made sure lobby, conference rooms, offices, and pilot’s room was in order and secure at the end of the
night.
-Maintained daily logs for various functions, such as key log, airfield log, security checklist/log, phone
checklist, visitors log, car log, etc.
-Typed up new notifications, updates and deadlines thru spreadsheets, power point and word documents.
-Advised, either verbally or written (word, email, etc.) on procedures and information pertaining to
departing and/or landing.
-Examined documents that represented ownership for completeness and accuracy.
-Typed up new memos, notifications, updates, and deadlines.
-Prepared and created reports.
-Verified individual’s eligibility status before issuing or renewing airfield license.
-Collected and accounted for all fees for the office.
-Administered airfield driving exams
-Performed other administrative related duties
Education
2006-2006 Community College of the Air Force Maxwell AFB, AL
Information Management Certificate
2003-2004 Community College of the Air Force Maxwell AFB, AL
Airfield Management Certificate
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1999 - 2003 Edmondson-Westside High School Baltimore, MD
High School Diploma
Awards
-Coin from Chief of Airfield Management for outstanding performance.
-Certificate for Successfully Coordinating & Landing 42 Emergency Aircraft
-Certificate from Commander of Airfield Management for outstanding performance
-Award for dispatcher of the Quarter for 2005
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