Customer Service Sales
Resume:
HEATHER WILKEY
** ****** ****, ** . **********, New Jersey 07070
Home 201-***-**** . Cell 201-***-****
*************@***.***
______________________________________________________________________
Objective: Seeking a position requiring excellent customer service
skills.
Since 2008, I had returned to college earning credits towards my master's
degree. During this time, I became an advocate for children's education
and helped raise tuition funds for approximately 130 boys and girls. I was
responsible for introducing sports equipment into elementary schools. On
October 2009, the progress was recognized by the United Nations Volunteer
Program in Bonn, Germany.
Court Appointed Special Advocates Inc., Hackensack, N.J.
Court Advocate . 2010
? Responsibilities: Investigate relevant facts through a record review,
clinical data and personal interviews. Make agency visits to
observe parent and child interaction.
? Appear in child placement review board hearings to make recommendations.
Prepare a written report of findings and ensuring all facts are before the
court at hearings, through written or direct testimony.
? Monitor to ensure the court, social services and legal counsel fulfill
their obligations to the child. Assist in the implementation of any plan
prescribed by the court.
Professional Work Experience
Azur Pharma, Parsippany, N.J.
Clinical Compliance Liaison . 2007-2008
? Presented educational programs to day sessions in hospitals on topics
related to product label information, nutrition and health.
? Prepared and arranged in-services with social workers that would allow
patients to express concerns related to medication. (HIPAA Compliant)
. Attended medical director meetings in hospitals and participated in
account reps
presentations during Q&A sessions.
? Worked independently and coordinated a unique system for each hospital to
establish security clearance and carry out lab monitoring procedures.
? Responsible for working alongside patients and spoke with families
finding solutions of the daily challenges.
? Attended national sales meetings and gave PowerPoint presentations for
various departments.
? 70% field travel time including overnight travel.
Heather Wilkey Page 2
Avanir Pharmaceuticals, Parsippany, N.J.
(previously Alamo Pharma)
Call Center . 2004-2007
? Managed confidential patient data and monitored records in registry
database.
. Followed up with pharmacists and made weekly visits to state hospitals to
obtain patient
reports and lab records. (HIPAA Compliant)
? Reported adverse effects and product feedback to the medical affairs
department.
? Assisted executive director with market research.
? Provided training on the database for doctors, nurses and pharmacy staff.
? Ordered prescriptions, follow up letters, coordinated patient
assistance program, created log
and maintained number of prescriptions being distributed.
P&O Nedlloyd, Ltd., East Rutherford, N.J.
Import Shipment Owner . 1997-2003
? Problem solving for key accounts and maintained strong relationships with
customers, freight forwarders and brokers by coordinating the complete
shipment process.
? Monitored and communicated between rail and line terminals, and US
Customs to ensure timely customer delivery.
? Obtained agricultural documentation, prepared manifests for terminals,
ensured chassis availability, extended free time when required.
? Released containers at piers, issued pick up numbers at rails, faxed work
orders to transportation companies, resolved customer complaints.
? Assisted customers with transit times and routing information.
? Checked custom release status, sent arrival notices, billed demurrage and
per diem.
? Traced empty containers, worked with intermodal departments to arrange
door moves.
? Interviewed and participated in corporate video for sales and marketing
trade shows.
EDUCATION
B.S. Biology, FAIRLEIGH DICKINSON UNIVERSITY, N.J.
Diploma, Professional Conservation Program, ASHWORTH COLLEGE
Delta Epsilon Tau Honor Society
Skills: Microsoft Office
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