Customer Service Administrative Assistant

Mauricio M Marquez

**** ********* ****** #**

Pleasant Hill, IA 50327

Phone: 515-***-****

Email: ***************@*****.***

Education

Simpson College, Indianola, IA

Bachelor of Arts, May 2010

Major: International Management Minor: French

Universit de Fribourg, Fribourg, Switzerland

Self Initiated Semester Abroad, Spring 2009

Professional Profile

Loan Coordinator September 2010-Present

Nationwide Advantage Mortgage through Aerotek, Des Moines, IA

. Take incoming calls from current and potential borrowers and resolve

issues regarding their refinances or home purchases.

. Work with Loan Processors, Closers, and Mortgage Agents to advance

mortgage file processing.

. Maintain positive experience for borrowers who have undergone

frustrating loan process.

. Understand mortgage application process and relate it back to

borrowers in layman's terms.

. Perform outbound calls to borrowers to inform them on what materials

are needed for their loan.

. Undertake administrative assistant duties for Loan Processors and

Closers.

Courier August 2008-Present

Central Delivery of Iowa, Altoona, IA

. Provide consistent and timely collection of important medical samples

from hospitals in North Central, Eastern, and Southern Iowa destined

for the University of Iowa Hygienic Laboratories in Ankeny and Iowa

City.

. Work as part of a team to ensure the precise and speedy delivery of

samples to distribution center in Altoona.

. Posses great knowledge of the Interstate, state highway, and county

road systems.

. Maintain a high level of flexibility in order to develop trust and

dependability with client hospitals.

. Serve as a representative of the company to hospitals throughout the

state.

Bilingual Phone Banker November 2006-August

2008

Wells Fargo Financial, Des Moines, IA

. Assisted Spanish speaking customers nationwide in choosing from a wide

range of financial products by understanding their specific needs.

. Enhanced customer knowledge of products by taking complex English

language terms and providing clients with simple Spanish equivalents.

. Resolved communication issues between non-bilingual phone bankers and

Spanish speaking customers by translating or taking ownership of the

situation.

. Created documentation necessary to execute loan process.

Cashier December 2005-May

2007

American Eagle Outfitters, West Des Moines, IA

. Provided customers with excellent service and directed their inquiries

to sales specialists throughout the store.

. Presented customers with company financing options to try and build

brand loyalty.

. Handled cash and electronic transactions.

Cash Accountability August 2004-June 2006

Hy-Vee, Inc, Des Moines, IA

. Began accounting process for each sales day.

. Secured cash contents from all cash registers and outside vendor

machines in the store at closing time, making sure they all balanced,

placed profits in store safe.

. Made sure all registers were stocked during business hours.

. Balanced store safe.

. Filled in for Customer Service clerks if they were short-staffed.

Activities

Interfraternity Council (IFC) Vice President of Recruitment

Simpson College 2007-2008

. Responsible for planning, organizing, and executing the college's

annual fall recruitment.

. Selected and trained men from Greek community to serve as Recruitment

Counselors for incoming freshmen and transfer students.

. Responsible for programming prior to recruitment, which included

various forms of contact with potential new members and their

families.

. Learned to work on large-scale projects with a limited budget.

Lambda Chi Alpha Chapter Secretary

Simpson College chapter 2007-2008

. Responsible for all chapter communication including that with

individual officers, undergraduate and alumni members, and national

headquarters in Indianapolis.

. Kept necessary records for important events such as business meetings,

new members, change of status, and graduation.

. Developed an electronic system of communication for the chapter that

streamlined internal documents and better informed brothers of the

happenings of the chapter.

Other Activities

. Scandinavian Culture Simpson May Term Abroad 2007

. IFC Chapter Delegate 2006-2008

. North American Food Drive 2006-2009

. Lambda Chi Alpha General Assembly Delegate 2008, 2010

. University of Fribourg Tandem Language Program 2009

. Midwest Model United Nations Delegate 2007-2008, 2010

. Islam in Great Britain Independent Simpson May Term Abroad 2010

Skills

. Fluent in Spanish, high ability in French, and conversational in

German and Italian.

. Great communication abilities over many different mediums such as

phone, email, and in person.

. Great working knowledge of Microsoft Office programs including Word,

Excel, Outlook, and some Apple programs.

. Highly able to communicate cross-culturally and with people of

different backgrounds from my own.

. Very literate in traditional forms of social media like Facebook and

Twitter.

Contact this candidate