Quality Administrative Assistant

Denise A. Smith

**** ******* **. ******, ** - 210-***-****-

***************@*******.***

PROFESSIONAL SUMMARY

Innovative and driven administrative specialist well versed in customer contact,

vendor relations, receptionist, and administrative duties. Passionate professional

committed to ensuring the organizations success.

Strong depth of experience utilizing lean tools particularly those relating to One

Piece Flow, Pull Systems, TPS, Pokayoke, Visual Management Systems, 5S, and

Safety.

Superior Administrative skills in multi-tasking and computer applications. Ability

to quickly streamline processes in a fast paced professional setting.

10/08 to 2/10

Wachovia / Wells Fargo, San Antonio Texas

Multi-million Financial Services Cooperation

Loan Counseling – Foreclosure Prep

Responsible for the quality of loans sent to Foreclosure Department with correct loan

notes in place. Responsible for conducting meetings and providing process

improvements throughout the year.

• Developed documents to prevent loan errors that may potentially result in a large write off.

• Organized team process improvement method to maximize efficiency.

• In charge of document quality for the team.

• Created work instructions to help coworkers understand new processes and changes.

• Worked with software and documents that are federally regulated and highly secure.

• Gathered information from different team members, team leads, and managers to conduct

meetings.

• Tasked with making the decision whether to send loans to foreclosure or allow the customer

more time.

• Audited loans to find errors and track them on spreadsheets to help in problem solving.

• Helped organize fundraisers which received over $3,000.00 in donations.

Aerotek/Toyota Motor Manufacturing, San Antonio Texas 1/08 to 06/08

Multi-billion global manufacturer of vehicles

Plastics Quality Operator

Provide quality products to assembly by using the standardized work flow inspection of

instrument panels (IP), inserting brackets, loading and unloading and painting IP’s

before they are sent to Assembly. Responsible for the usage of Quality standards found

in the Standardized work flow. Responsible for Quality checks in final Assembly.

Instrumental in the process of lean manufacturing using Toyota Production Systems

philosophy of continuous improvement and elimination of waste within the Plastics

Department.

• Interpreted quality standards and inspected vehicle components to ensure customer

quality.

• Quality auditor performing quality checks on vehicles including federally regulated

components such as airbag labels.

• Painted, assembled, inspected and repaired instrument panels.

• Performed quality control checks on all equipment at start of shift.

• Created Standardized Work for plastics department processes.

• Utilized TPS problem solving methodology to find root causes for problems and

countermeasure them.

• Worked as part of a team to continuously improve processes.

• Reported process status to the team as primary process operator.

• Segregated product to ensure they did not get mixed during loading.

• Ensured raw materials were free from contaminants.

1 1/96 to 4/06

Magna Donnelly Inc., Alto, Michigan

Multi-billion global tier one automotive parts manufacturer

Maintenance Administrative Assistant/Receptionist

Responsible for department’s charts, budget, payroll and paperwork. Maintained

customer contact and vendor relations. Dispatched maintenance to calls from

production and processed maintenance work orders.

• Supported Quality, Maintenance, Engineering, Human Resources, Management, Vendor

Contact and Customer Relations while working in an administrative role.

• Answered approximately 800 calls a day on a multi-line phone.

• Scheduled meetings and rooms for management.

• Processed purchase orders and receipts.

• Developed standardized work and tracking sheets.

• Tracked and processed vacations, payroll and attendance.

• Maintained department operating budget, reporting and petty cash.

• Complied information for the monthly company meetings and newsletter.

• Compiled KOI (Key Operating Indicators) information for presentations and employee

meetings from various departments.

• Organized holiday parties and company picnics.

Quality Inspector

Responsible for following standardized work flow in inspection processes. Worked

with teams to implement improved process flow. Responsible for identifying the

problem by collecting data and analyzing the information to find the cause of the

problem.

• Utilized quality standards to prevent non-conforming products getting to internal and

external customers

• Implemented inspection tracking system to accurately determine the quantity and source

of defects detected.

• Called upon to make judgment calls utilizing established quality standards and

knowledge of customer requirements.

• Compiled and analyzed defect data to determine the root cause and develop

countermeasures.

• Train quality inspectors to distinguish defects such as dirt and fibers allowing for accurate

problem solving.

• Traveled to Corvette and Saturn plants to audit product quality and perform field color

harmony reviews.

EDUCATION AND TRAINING

Administrative Technologies - Davenport University

Toyota Production Systems Training - Toyota Motor Manufacturing, TX

SOFTWARE PROFICIENCIES

Microsoft XP Professional, Microsoft Office (Word, Excel, PowerPoint, Publisher,

Access) Lotus Notes

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