Customer Service Manager

marshia q. ferguson

**** ****** ***** ( DECATUR, GA 30034 ( 404-***-****

*******.********@*****.***

professional QUALITIES

Administrative Support / Customer Service professional offering versatility

with the ability to juggle multiple priorities and meet tight deadlines

without compromising quality. Skilled in Microsoft Windows and Office

Suites, Lotus Notes, Quicken / QuickBooks, CPAK, Mainframe, AS/400,

Oracle, Internet, E-mail, general office and clerical duties.

AREAS OF EXPERTISE

Account Management Compliant Handling Data Processing

Administrative Support Contract Negotiations Sales / Marketing

Bookkeeping Customer Service Staff Training

PROFESSIONAL PROFILE

Dekalb County treasury & Accounting, Decatur, Georgia - Sr. Team Lead / Sr.

CSR (2002 - 2010)

. Conflict resolution specialists.

. Provide training for new employees as well as existing employees to

achieve maximum performance.

. Assisted with the implementation and updating of training material.

. Consistently provide excellence in customer service and problem solving

regarding DeKalb County water/sewer and commercial sanitation accounts.

. Research archived residential sanitation accounts to coordinate

collections with outside collection agencies.

. Utilize and maintain various databases to input, update and verify

information.

. Provide outstanding balances to coordinate closings with attorneys.

. Ensure databases are updated with current DeKalb County homeowners'

information.

Randstad (Formerly Office Specialist), Norcross, Georgia (1999 - 2002)

Architectural Installations of Atlanta - Assistant Office Manager

. Acquired leadership skills as part of grooming for Assistant Office

Manager Position.

. Applied leadership skills to ensure all phases of efficient office

management

. Maintained efficient day-to-day management and implementation of all

administrative procedures

. Accountable for client relations, quality control of all activities and

.

. Accountable for client relations and accounts receivables.

. Processed quotes for clients.

. Dispatched drivers.

Grizzard Marketing - Data Entry Operator

. Process production time for payroll.

Ford Motor Credit Company - Commercial Lease Insurance Clerk

. Successfully oversaw all vehicles leased through Ford Motor Credit

Company in the SE region.

. Accountable for making sure all vehicles have and maintain the required

amount of insurance.

Apartment Temporaries, Irvin, Texas - Leasing Consultant, (1998 - 1999)

. Excel in tenant relations and property management.

. Efficient management of daily administrative procedures.

. Facilitate all aspects of lease coordination from new lease coordination

to lease renewals.

. Oversee move-in and move-out inspections.

. Responsible for employment verification and background checks.

Education: Darton College, Albany, GA - Business Information Systems

(Currently Enrolled)

OMNITECH INSTITUTE, Decatur, GA - Microsoft Certified

Professional

References: Excellent personal and professional references will be provided

upon request.

Contact this candidate