Customer Service Sales

**** ********* *** . ******, ** *****

Phone 919-***-**** . E-mail **********@*****.***

Jammie Allred-napper

Objective

To obtain a position with a company will permit me

to utilize my current skills and allow me the

opportunity to learn something new.

Work experience

04/2010 - Present Time Warner Cable

Outbound Sales

Processing sales calls in a dialer environment with

the purpose of a satisfactory closure on each

contact resulting in a new line of service in cable

service, home phone, high speed internet or mobile

internet. Providing accurate pricing and product

knowledge to each consumer in a way that each

unique person will understand and want to buy.

11/2001 - 12/2009 Professional Recovery Consultants

Collection Specialist

Processing collection calls with the purpose of a

satisfactory closure on each contact that will

eventually result in a payment arrangement or

balance in full payment either via check or credit

card by phone or by mail, abiding by all Fair Debt

Collections Act (FDCPA) and Health Insurance

Portability and Accountability Act (HIPPA) rules

and regulations, I am also certified as an American

Collection Association (ACA) Collection Specialist.

I have consistently met or exceeded all goals set

before me and have been a member on multiple

occasions of the $100,000 club for producing

$100,000 in fees for the company in a one year time

frame. I have also participated in a mentoring

program been a team lead and supervisor and have

been a participant on special projects in recovery

and skip tracing.

10/2000 - 12/2000 M.M. Fowler Oil Company

Auditor

To process and correct all receipts and invoices

for up to 10 retail locations, key all information

into Excel and Factor, process a commission check

at the end of the month for each store, help train

new employees, and assist store operators and area

managers with questions about vendor invoices and

store receipts.

4/2000 - 10/2000 Express Personnel

Temporary to Permanent Employee

Various office duties for two companies including

filing, data entry, customer service, answering

phones, entry level accounting and other minor

clerical duties.

8/1999 - 4/2002 Better Housekeeping

General Manager/ Owner

Clean homes and business to the specifications of

each client, supervise employees, obtain new

business thru flyer distribution, provide estimates

to potential clients and manage all other aspects

of running your own business.

Education

1989 - 1993 Cary High School Cary, NC

Diploma

References

Available upon request

Contact this candidate