Customer Service High School

Shirley A. Hines, CPP

***** ******** **** ****

Charlotte, NC 28278

301-***-**** (Personal);

704-***-**** (Home)

************@*****.***

OBJECTIVE_____________________________________________________

To obtain a position as a payroll professional utilizing the academic

training, skills and experience acquired through my course work and

previous job experience.

SUMMARY______________________________________________________

* Over 10 years of service in the payroll/accounting field

* Effective communication skills will all levels including management

* Professional and analytical approach to problem solving

* Works well under pressure and meeting deadlines

* Exciting and energetic team player

* Outstanding customer service skills

EXPERIENCE____________________________________________________

Payroll Administrator

Polymer Group Inc., 03/2009 to Present

Charlotte, NC

Processing weekly and biweekly multi-state payroll with some exposure to

California payroll law includes; calculation gross to net pay, audit and

balancing the payroll. Inputting new hires, terminations, leave of absence,

rate changes; time and attendance, benefit deductions, garnishment (federal

and state), severance payment. Processing all vendor related transaction

such as 401K and short term disability payments. Prepare and transmit

payroll information to payroll service provider within a timely manner.

Audit and reconcile payroll transactions against source documents and

certified attendance records. Adherers to internal and external SOX and

SAS70 audit requirement. Prepare journal entries for weekly and bi-weekly

payrolls. First point of contact of all employees time and attendance

issues. Research discrepancies of payroll information or documents;

Maintain payroll information, files and records; Distribute payroll

reports; Create queries and report upon request; balance and record multi-

state taxes payment.

Payroll Specialist 09/2003 to 12/2009

Washington Metro Area Transit Authority

Washington DC

Process an in-house payroll for over 7,000 employees from initial

calculations to distribution f pay checks. Maintain payroll data for

garnishment, tax withholdings, and direct deposit. Process voids, manual

payments, and adjustments as needed. Complete agency inquiries related

employment and unemployment. Create and provide reports and data queries

as needed. Uphold company policies and procedures. Stay abreast of changes

to the payroll system and changes in the wage and tax laws.

Disbursing/Cash Receipt Clerk

04/1998 to 01/2002

Washington Metro Area Transit Authority-

Washington, DC

Processing and disbursing payroll checks for approximately 14,000 employees

and over 7,000 vendors weekly; issuing petty cash and cash receipts for

employees, vendors and customers; create and process bank ACH payment for

customers and employees; maintained company bank register; provided

professional support to all employees, customers, vendors, local banks and

credit unions.

EDUCATION______________________________________________________H.S.

Diploma, General Studies 1989

Dunbar Senior High School Washington, DC; GPA 3.5

A.A., Business Administrator 12/2008

Prince Georges County Community College, Largo MD, GPA 3.80

Currently Pursuing B.A., Business Administrator

Presently

Liberty University (Online), Blacksburg, NC

QUALIFICATIONS/SPECIALSKILLS__________________________________

. Certified Payroll Professional (CPP)

. Oracle, Knonos (Time and Labor), and PeopleSoft experience

. Computer proficiency in Excel, Word, PowerPoint and Windows

. Analytical skills and detail oriented

. Multi-tasking and adhere to deadlines.

MEMBERSHIPS___________________________________________________

American Payroll Association since 2009

National Association for Professional Women since 2009

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