Customer Service Sales

Nancy L. Nichols

**** ********* ******* ****

Pickerington, OH 43147

614-***-****

abil6p@r.postjobfree.com

Experience

Customer Service, Sam's Club

May 2009 - Present ($9.60/hr)

-Sell and process new memberships and upgrades

-Sell and process credit applications

-Handle refunds, correctly process credit payments, provide efficient check

out service

-Answer multiple phone lines and transfer phone calls to appropriate place

--Provide excellent customer service with respect to membership, credit,

store products and policies

Cashier, Sam's Club

December 2008 - May 2009 ($9.00/hr)

-Lift and transfer items from conveyor or cart to cart

-Efficiently and correctly scan a customer's order

-Accept and correctly process a variety of payments

-Offer and explain upgrades to membership and credit

-Restock unwanted items, neaten and straighten merchandise on sales floor

Office, Nichols Industries, Inc.

May 1986 - March 2010 ($16.00/hr)

-Handle all aspects of Accounts Receivable, Accounts Payable and General

Ledger

-Answer multi-phone lines: take orders, handle customer concerns and

questions

-meet, greet, direct, and/or help walk-in customers and suppliers

-Correctly fill, ship and bill orders

-Order, receive and restock inventory

Education

The Ohio State University, Columbus, OH

BS Degree Business Administration/Information Systems

Skills

Proficient with Microsoft Word

Excellent typist

Efficient with adding machine/calculator/number keypad

Have worked with variety of computer programs and am able to quickly learn

new programs

Have excellent verbal and written communication skills

References

Available upon request

Contact this candidate