Customer Service Administrative Assistant

CHRISTINA ALBERICO

***** *. ****** ******, **********, IL 60586

Home Phone: 815-***-**** Cell 815-***-****

*************@*********.***

Career Experience

Administrative Assistant, Clerical, Secretarial, Receptionist

I have worked for Chrysler Financial for 17+ years as an Administrative

Support Professional in the Clerical field. I work in a fast-pace

environment demanding strong leadership, interpersonal, and organizational

skills. I am committed to exceptional customer service and driven by

challenge. I am detail-oriented and resourceful in spearheading,

organizing and completing projects. I have the ability to multitask

effectively and am capable of making a significant contribution to the

success of service organization.

After the closing of the Chrysler Financial office in Illinois I worked for

a short time in a small private law office during the Christmas season. I

found this to be a completely different type of clerical experience and

enjoyed the new opportunities very much. I look forward to many more new

experiences.

Qualifications

Gruber Law Office -Various Administrative assignments requested by Ms.

Gruber

Plainfield, IL

11/2009 to 1/2010

Office/Clerical Assistant

Assist with Trust/Will/Probate clerical assignments.

Chrysler Financial - Various Clerical and Administrative positions for

17 + years.

Lisle, Illinois

11/2007 to 7/2008

Fleet Operations

Acquired most recent position with Chrysler Financial Business Vehicle

Finance handling State, Federal, and personal Fleet Accounts. This

position required extensive knowledge in the funding process with Chrysler

Financial and it's systems operations.

05/2003 to 11/07

Funding Department Supervisor

Assist Funding Manager in all functions of the Funding Department. Train,

coach and develop Retail and Lease Funders and New Hires with programs,

systems, and training issues for State and Federal Truth-in-Lending

Regulations for the Retail and Lease accounts.

. Handle elevated dealer issues

. Assist in completing employee reviews and behavior/performance issues

10/1995 to 05/2003

Discounting and Senior Discounter / Funding Department

1. Reviewed all paperwork for Retail and Lease contracts and verify that

all contracts met the Truth-in-Lending guidelines for Federal, State

and company compliance.

. Responsible for handling 5 territory states

. Enhance dealer relationships on a continuous basis

. Train new hires on the functions within the Funding Department

12/1991 to 10/1995

Wholesale, Cashiering, All Clerical Positions

. Processed all Wholesale processes (dealer payments, DRAC, ADB)

. Backup for all departments within the office covering Cashiering

frequently

Activities and Accomplishments:

. Processes include Lotus Notes, Word, some Excel experience,

PowerPoint, SAP, Infolease, EfundingPro, EcreditPro, CASS, LeMans,

CARS, All were required Clerical jobs at CFC.

. Subject Matter Expert LeMans, CARS

. Recognized by Co-workers and management for skills in teamwork and

training employees.

. Looked on as the "GO TO" person for help from Sales Dept. and

Management.

. All yearly personal reviews were Role Model rating.

. Real Estate License - inactive at this time.

. Year & College for Advertising Art & Design

. 1 year pharmacy helper/register clerk Oak Drugs, Homewood, IL 1975-

1976

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