Customer Service Sales
Resume:
Jessica L Caplice
** ******* ** * Brighton, MA 02135 * 774-***-**** *
********@*****.***
Objective:
Seeking a career to utilize and strengthen my writing, editing and
communication skills.
Education:
. Emmanuel College, Boston, MA
Bachelor of Arts in English Communications, May 2008
Honors: Dean's list, 2006 and 2008
Relevant Coursework: Journalism, Persuasive Strategies, Editing and
Publishing, Writing for Public Relations, Dynamics of Speech, English
Senior Seminar: esthetics
. University of Limerick, Ireland Spring, 2007
Work Experience:
Magic Beans, Brookline, MA August 2008-
present
Merchandiser/Sales Associate
. Guide customers with extensive product knowledge in high end retail
store.
. Provide exemplary customer service.
. Oversee and delegate merchandising tasks to maintain the store's
appearance.
. Provide gear and registry consultations in person and over the phone.
Walden Media, Boston, MA
Spring 2008
Intern
. Answered phones and operated switchboards.
. Prepared and mailed educational materials to schools and libraries.
. Wrote coverage for books and manuscripts.
. Collaboratively designed and wrote a children's literary magazine mock-
up.
Wequassett Inn Resort and Golf Club, Harwich, MA Summers 2005-2007
. Server in the resort's Outer Bar and Grille and poolside.
. Served weddings and private functions in a professional demeanor.
. Gave thoughtful suggestions to guests in regards to menus and resort
activities.
. Cleaned, organized and prepped resort's poolside dining area and
banquet halls.
Emmanuel College Phonathon, Boston, MA Fall 2004-
Fall 2006
. Updated alumni on current campus events over the phone.
. Offered alumni the opportunity to contribute to the college through
donations.
. Updated alumni information for office files.
Volunteer:
Big Sister Association of Greater Boston
February 2010-present
Skills:
Computer: Proficient in Windows, Microsoft Office (Word, PowerPoint, Excel,
outlook), and Internet research.
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