Customer Service Sales

PO Box ***/*** N Main Ave Republic Mo *****

***-***-********( ********.*********@*****.***

Briona r. Hartsell

objective

To utilize my skills and knowledge to provide quality service.

I strive to obtain one call resolution. I also want to

provide the utmost excellence in customer service. Building

great rapport with the client is also a goal to ensure long

lasting business with the company. Creating a connection with

the client, business and personal, is a necessity.

Employment

May 2009 to Sep 2009 Expedia Springfield, Mo

Customer Service Sales Rep

My responsibilities included listening to customers needs to

pick the perfect property suited for them.

June 2008 to March 12, 2009 AT&T Springfield, Mo

Customer Service Sales Rep My

responsibilities included billing, heavy sales, problem

solving, taking payments, making payment arrangements.

April 2008 to June 2008 Teletech/USAA Springfield, Mo

Customer Service Rep for Deposits

Training: I am currently learning how to service our military's bank

deposits, money transfers, and cd's.

Nov 2007-Jan 2008 Teletech/UHG Springfield, Mo

Customer Service Rep for Medicare part D

My job included answering all questions regarding Medicare accounts. I also

had to enroll the clients with the best plan according to their needs.

Explanations of the plans, what medications were covered as well as the

overall cost of the plan. I was responsible for receiving the payments.

May 2007-Nov 2007 / Aug 2004 - Aug 2005 Beauti Control Springfield, Mo

Self-Employed Beauty Consultant

My duties were to host spa parties and sell different makeup and spa

products to clients. Also managed the money for the products.

Aug 2005-May 2007 JP Morgan Chase Springfield, Mo Customer Service

Inbound Card Activation

My duties were to answer all questions on the credit card accounts. As well

as selling our payment protector, fraud protection, and identity theft

protection.

May 2003-Aug 2004 JCPenney Springfield, Mo

Sales Associate

My duties included running the cash register. Managing the money for

nightly deposits. Helping the customers find the items the needed. Selling

the merchandise.

May 2002-May 2003 Dayco Springfield, Mo

Laborer

My duties were to skive or cut belts at a precise angle. Also, I was a

packer that made sure the products were ready to ship out to the clients. I

wrapped the belts on a machine that put a special coating over them.

Aug 2001-May 2003 SMSU Student

Education

[Aug 2001-May 2003] [SMSU] [Springfield, MO]

[ Child Psychology]

Languages

[ I can speak, read, and write French.]

REFERENCES

[ Available upon request. ]

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