Customer Service Medical

Janet Logsdon

**** ******** **** ****. ***** Hill, TX 75104

************@****.*** 214-***-****

Objective Having had the opportunity to work with

many intelligent and creative people during the past: has

enabled me to be both the student and the teacher. I am

looking for a symbiotic relationship where ideas are met

with good intentions.

Employment The Health Group 09/08-04/09

Medicare Patient Account Representative

Dallas, TX

(Bilingual Spanish/English)

. Collected Inpatient & Outpatient service fees on

behalf of five Presbyterian Hospital Providers

. Evaluated claims with detailed follow-up following

appeal guidelines.

Claims corrections of rejected or denied claims

. Calculated and posted contractual adjustments, write-

offs, co-payments, co-insurance, deductibles from

accurate interpretation of the Explanation of

Benefits

. Educated patients with billing and collection

process.

Linder & Associates 08/06-09/08

Criminal Defense Legal Assistant

Dallas, TX

(Bilingual Spanish/English)

. Prepare all court jackets for Attorney for

dispositions such as Pleas, Trials, Dismissals,

Expunctions, etc.

. Excel with communication with surrounding courts and

clients for client retention and maintaining good

work environment.

. Prepare documents for trials, petitions and orders

for expunctions, etc.

. Interpret and translate documents for Spanish

speaking clients.

. Created Spanish intake forms including contract for

office use.

. Interview, quote, and educate clients on the legal

process of handling their case/s.

. Business Manager, Sales/Marketing, and

Finance/Accounting Department of firm.

. Assisted with Person Injury and Family Law cases as

needed.

Doctor's Reporting Services 11/05-08/06

Sales Representative

Richardson, TX

(Bilingual Spanish/English)

. Communicated with various hospitals to obtain

required and requested information.

. Learned new software for various hospitals to

accurately document and view necessary information

for payment reimbursement.

. Maintained healthy relationship with clients: weekly

appearances at client sites.

. Picked up payments due by various companies in the

Dallas/ Ft. Worth area.

The Health Group 02/05-11/05

Medicare/Medicaid Patient Account Representative

Dallas, TX

(Bilingual Spanish/English)

. Collected Inpatient & Outpatient service fees on

behalf of five Presbyterian Hospital Providers

. Evaluated claims with detailed follow-up following

appeal guidelines.

. Reviewed eligibility and claim status using both

Florida Shared System and TMHP.

. Claims corrections of rejected or denied claims

. Calculated and posted contractual adjustments, write-

offs, co-payments, co-insurance, deductibles from

accurate interpretation of the Explanation of

Benefits

. Educated patients with billing and collection

process.

Texas Health Resources 06/04-02/05

Medicare Patient Account Representative

Dallas, TX

(Bilingual Spanish/English)

. Successfully collected Inpatient & Outpatient service

fees on behalf of five Presbyterian Hospitals.

. Evaluated claims and Medical Records for submission

to Indigent programs, Hospice, Nursing Facilities,

and Liability third party insurances.

. Nominated to track and resolve coding compliance

system issues.

. Calculated and posted contractual adjustments, write-

offs, co-payments, co-insurance, and deductibles from

accurate interpretation of the Explanation of

Benefits.

Medway Health Centers 12/02-11/03

Medical Billing

Dallas, TX

(Bilingual Spanish/English)

. Processed, reviewed, and corrected Medical Claims.

. Vocal spokesperson for automated attendant catering

in both English and Spanish.

. Point of reference for proper coding techniques.

. Provided assistance with customer relation to on-site

clinic when needed.

. Working experience with HCFA 1500.

. Occupational/Physical Medicine and General office

visit billing and coding for Medicare, Managed Care,

and Workers' Compensation.

RHD Medical Center (TENET) 05/01-03/02

Emergency Department Medical Administrative Staff Dallas, TX

(Bilingual Spanish/English)

. Condensed format of Registration forms in both

English and Spanish to shorten time in which

necessary forms where provided to Treating Staff.

. Emergency Room Administrative Representative for

Target 100 Committee.

. Interpreted and translated for Spanish speaking

clients.

. Encouraged team work by following EMTALA guidelines.

. Registered clients into the Emergency Room via bed

side.

Parkland Health and Hospital Systems 1999-2001

Clinical Staff Assistant (Bilingual Spanish/English)

Dallas, TX

. Honed customer service skills in a fast paced work

environment.

. Audit of patient charts assuring patient financial

information was correctly entered into medical

billing system.

. Secretary of Infection Control Committee.

. Data Entry of Medical Coding and corrections.

. Reviewed Physician coding and dictation making

necessary recommendations and correction with

provider approval.

. Improved Physician/Patient response time by

automating forms need by clinical staff for both

adult and pediatric modules.

Education Richland College 2001-2002

Mountain View College 1999

. International Classification of Diseases/ ICD-9

. Current Procedural Terminology/ CPT

. Medical Terminology

Licensure State of Texas General Lines Agent 2010

. Life, Accident, Health, and HMO

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