Customer Service Administrative Assistant

Julie Rae Graf

***** ****** **** ****, #*** ? Eden Prairie, MN 55344 ? 612-***-**** ?

******@****.***

MANAGEMENT PROFESSIONAL

Results-Oriented-Priority-Driven-Inspirational Team Leader-Innovative

Problem Solver

Highly qualified, motivated professional offers versatile and high profile

management experience. Extremely focused and motivated to achieve in a

competitive, fast-paced working environment.

AREAS OF EXPERTISE

Time Management/Organization Workflow Optimization Relationship Building

Team Building / Leadership Problem Resolution Profit Maximization

PROFESSIONAL PROFILE

PROVEN METHODOLOGY:

. Articulately conveys intricate professional presentations; match the

message to the audience

. Ensure customer service and satisfaction is afforded highest attention

and priority

. Successfully build and maintain key professional relationships

. Inspire cooperation among peers

DEMONSTRATED RESULTS:

. Dynamically and successfully interacted with clients, supervisors,

subordinates, management and other individuals while working within a

range of responsible leadership capacities for an array of diverse

organizations

. Successful interaction with numerous decision makers at all levels of

business operations

. Enthusiastic individual with excellent work ethic

. Skilled in developing strong rapport with customers/colleagues by

providing value through individual consultation, helping to analyze and

solve process problems

. Excellent qualifications in strategic planning with comprehensive

knowledge of management, organizational development, team building and

project execution

. Strong interpersonal skills. Able to function as a productive team

member, lead a team, or accomplish tasks without supervision. Mission

oriented. Excellent persuasive skills

. Demonstrated ability to streamline operations to increase productivity

and company profit

CAREER PATH

Kurt Salmon Associates-Minneapolis, Minnesota

Administrative Assistant November 2006-February 2009

Supports a staff of over 22 consultants in facilities and strategy planning

within the healthcare industry.

. Research trends and quantitative information to create necessary

documents for a multitude of clients

Marudas Print Services-St. Paul, Minnesota

Customer Service Representative August 2005-July 2006

Provide customer service and support to various clients for one of the

leading sales people within company.

. Various duties include: Purchasing, Billing, Inventory management

. Strong correspondence with customers and vendors

IKEA-Bloomington, Minnesota

Check-Out Services Manager March 2004-February 2005

In this position, it was my responsibility to manage the cash office and

lanes for the store.

. Supervising various levels of management from assistant to

reconciliation.

. Developing Business Plans, budgets, schedules and monitoring sales trends

and figures

Northwestern Health Sciences University-Bloomington, Minnesota

Director, Clinical Operations May 2000-November 2003

Main responsibility was managing and maintaining the business side of six

natural care facilities.

. Developed and implemented clinic policies and procedures

. Collected financial data and development of statistical reports and board

reports

Rainbow Foods, Inc.-Hopkins, Minnesota

Corporate Trainer August 1990-April 2000

After many years with the company, became one of the lead trainers,

specializing in the bookkeeping field

. Opened over 12 stores and set up cash offices for each store

. Integral part of new computer installation for registers

EDUCATION

Bachelor of Arts in Organizational Behavior - Summa cum Laude

The College of St. Scholastica - Duluth, MN

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