Customer Service Administrative Assistant

Rebecca Robertson

**** *. ***** ***. ~ Broken Arrow, OK 74012 ~ 918-***-****

************@*******.***

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Professional Profile

Highly equipped Administrative Assistant with exceptional computer skills

and creative mindset. Skilled in both administrative and staff support

duties requiring range of knowledge and skill of organizational procedures

and policies, directing and assisting clients, resolving administrative

problems and concerns. Offers efficient skills in document creation to

include, attention to detail, clear concise writing, report design and

layout, all aspects of editing and distribution.

Summary of Qualification

. Profound database management skill. Advanced usage skill in MS

Office.

. Remarkable ability to communicate effectively, both orally and in

writing.

. Excellent ability to solve problems.

. Extensive Customer Service history.

. Strong ability to lead, train and supervise.

. Ability to compile information and prepare reports.

. Type 50 to 70 wpm, experienced in all office equipment.

. Computer proficiency in web design products, Adobe products, and

Internet Research.

. Advanced Training in Web Design; HTML, XML, CSS

. Moderate Training in FLASH and Macromedia. Have worked with C#,

VB.Net and SQL Server.

Professional Experience

Blockbuster Video, Tulsa, OK

2006 to Present

Shift Leader/Assistant Manager

Advanced from CSR to current position. Responsible for all new employee

training, daily operational budget and balancing, inventory management

through product assessment and assuring accuracy in stock and products,

maintains sales goals for store and self, and overall store

maintenance/appearance. In addition, experienced and quality display

designer with use of Plan-a-grams, rotating weekly.

Arby's, Tulsa, OK

2004 to 2006

CSR Crew Member

Responsible for all aspects of restaurant operations: food prep, CSR,

inventory maintenance, team leader during each shift change for clean-up

and preparation.

Education

University of Phoenix, Tulsa, OK

Expected Graduation Dec. 2011

Bachelors in Multi-Media

? Course concentrates on further development of web design skills and

graphic design operations. Program enhances the many aspects of Business

Communications - thoroughly exposing all facets of a business operation.

Vatterott College, Tulsa, OK

***Graduated Salutatorian*** Graduated

Jan. 2009

Associates of Occupational Studies in Web Design and Software Development

? Completed 90 week program designed to prepare graduates for entry-level

employment as a computer programmer, computer operator, a database

technician, customer service representative, or web designer, presentation

specialist or multimedia designer/programmer.

? General education courses focused on such skills as: Team Dynamics,

Creative Problem Solving, Organizational Communications, Business

Spreadsheets, Technical Writing, Professional and Social Development,

Business and Professional Presentations, and Advanced Technical Writing.

References Available Upon Request

Contact this candidate