Manager Customer Service
Resume:
Sharon D. Russo
Wallingford, Connecticut 06492
Email: **********@****.***
OBJECTIVE: To obtain an Administrative Assistant/Receptionist position
where I can maximize use of my clerical/computer and people skills. I would
like to apply my skills offering my ability to work as a team member where
I can meet my employer's expectations.
QUALIFICATIONS
. Twelve years experience in school setting as a clerical worker.
. Proficient computer skills with emphasis on "Microsoft Word" and
"Excel"
. Excellent written, oral and organizational skills
. Branch Manager for New Haven Savings Bank
. Para Professional
PROFESSIONAL ACCOMPLISHMENTS
. PTO President- Parker Farms Elementary School, Wallingford, CT:
Responsibilities included financial management, fund raisers,
developing extra- curricular programs for students, recruitment and
management of volunteers, organizing and leading parent/teacher
meetings and writing the monthly PTO newsletter.
. Chairperson- In-school Programs: Providing educational and
entertaining programs for students through out the school year.
. Treasurer- Parker Farms PTO: responsibilities included maintaining
and balancing financial records. Providing monthly reports at meetings
and collaborating with the principal and PTO as to use of the funds.
. Chairperson-Yearbook: Creating and designing a yearbook and its
contents.
. Chairperson-Volunteer Program: Overseeing all programs sponsored by
the PTO for the benefit of the students providing volunteers as needed
for teachers and student programs.
. Recipient- Volunteer of the Year Award from Parker Farms Elementary
School
EDUCATION
1983-1984- University of New Haven: Business Management
1970-1974- Wilbur Cross High School: Business
EMPLOYMENT
2007-2010 - Receptionist/Greeter, Parker Farms School, Moran Middle School,
Wallingford, CT.
Welcome and monitor visitors, data entry, letter writing, calculate
students' lunches and maintain attendance records, phone and computer work
including "Word" and "SASI" program.
2006- Office Clerk/Receptionist-Parker Farms Elementary School,
Wallingford, CT.
Utilized computer skills including "Word" and "Excel" and "SASI". Serviced
parents, students, and staff members in multitude situations which included
managing incoming phone calls; data entry, maintain school records,
registrations, copying, attendance, servicing incoming visitors, making
appointments, filing, and other tasks as required by the principal.
1989- Banking Industry, New Alliance Bank formally New Haven Savings
Bank
Advanced to Branch Manager from positions of Bank Teller, Senior and Head
Teller, and Assistant Manager. Licensed Savings Bank Life Insurance
Representative, responsible for managing staff, maintaining security,
office budgeting, balancing daily transactions, providing customer service,
completing mortgage and loan applications, opening new accounts as well as
any other service required in the banking industry.
COMMUNITY SERVICE
Team Parent Coordinator: Volunteering for the Yalesville Little League
which included helping at the Concession stand and as a liaison
coordinating meetings and helping the coaches communicate to the other
parents.
Bible Study Teacher: Organized group activities for students through extra
curricular programs including science, arts, social behavior, and other
hands-on activities.
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