Insurance Customer Service

Connie kurpick

** ***** ** ************, ** ***** 617-***-**** ********@*****.***

Objective

Seeking Senior Risk Management Analyst position

Skills Profile

Self-motivated, independent individual with outstanding written and oral communication skills

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Excellent computer skills, including database and legal research programs

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Exceptional customer service and account coordinator background

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Strong technical, analytical and interpersonal abilities

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Capable of working under extreme pressures, with diverse clientele and/or departments and under

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constant deadlines

Employment History

Quest Diagnostics Incorporated –Risk Management Analyst 4/8/2008 present

Lyndhurst, NJ

- Responsible for the development of program structure, its marketing, procurement, management administration of

multiple global insurance and self-insurance programs

- Financial monitoring, reserve setting and allocation calculating for claims on nearly all lines of insurance

- Identify and quantify hazard risk exposures, develop risk mitigation strategies and recommend solutions

- Determine budget allocations for various business units for various lines of insurance

- Tracking and updating Total Cost of Risk model

- Frequent collaboration with several different departments including accounting, treasury, legal, environmental

health & services, real estate management, international, etc. to gather and process data necessary for renewals,

budgets and risk exposure analysis

- Support the Director, Risk Management regarding all aspects of the enterprise-wide risk management (ERM)

program

- Lead on several due diligence reviews for potential mergers and acquisitions

- Develop and oversee relationships and contracts with third party service providers

- Reviewing and processing premium allotments for various insurance programs

- Process and review Workers Compensation and Auto Liability audits

- Create and manage extensive financial spreadsheets with copious amounts of data, as well as experience with RMIS

systems and Legal data sites.

- Implement process improvement and create SOP’s where necessary on numerous administrative functions

Licata Risk Advisors – Staff Consultant 9/11/2002 3/25/2008

Boston, MA

- Overall service to risk management clients

- Identify client loss exposures

- Research and develop loss control services

- Design client insurance specifications

- Manage and negotiate bidding process involving multiple insurance brokers

- Review and critique clients’ insurance policies

- Review third party contracts for adequate risk transfer

- Draft letters/reports of findings and recommendations of clients’ insurance programs

- Insurance program monitoring and management

- Develop safety, security and other loss prevention programs

- Insurance claim negotiation

- Claim audits

- Evaluation of insurance agent or broker services

- Started as executive assistant, which included a wide range of administrative and technical functions in support of

company CEO

Education/Certifications

SUNY - Albany Albany, NY

- B.A., English – Creative Writing – 12/2001

Graduated Summa Cum Laude

- Obtained Massachusetts Property & Casualty Insurance Advisor License,

5/05

references

Promptly furnished upon request

Contact this candidate