Customer Service Quality Assurance

J illian F reeman

Outgoing Self-Starter Seeking a Challenge

Objective

To leverage sales, leadership, education and management experience to benefit the

g rowth and development of an exciting organization. I aim to utilize my outgoing,

persistent, and professional personality in a challenging and dynamic job

opportunity.

Employment H istory

KinderCare/ Knowledge Lea rning Corporation

KinderCare brings the highest quality early childhood education and care to our

children and their families. Cur riculum is consistently updated to meet

accreditation standards, as well as offering additional enrichment programs focused

on math, science, and phonics.

Group Leader/ Kindergarten Teacher

8373 South Burnley Court H ighlands Ranch, CO 80126

September 2008 - January 2010

Teach children each day to foster an independent learning experience. Encourage

exploration, communication, and questioning to ensure children developed the skills

to become more independent. U tilized t ime management and multi tasking skills on

a daily basis to ensure that the day ran smoothly, regardless of any unexpected

obstacles or opportunities.

C hildren's Hospital

Provides nut ri tional support and services to patients, families, and employees of one

of Denver's Premier Hospitals.

Nut ri t ion Consultant

13123 East 16th Avenue Aurora, CO 80045

November 2006 - May 2007

Responsible for obtaining patient food choices in compliance with special diets.

M aintained quality assurance of food service line for both patient t rays and

cafeteria service. Cash handling, ordering, and OSHA standards were paramount.

T rained new employees.

T a rget

One of the most recognizable retail brands, Target is the preferred shopping

destination for most people.Target delivers outstanding value, innovative products

and an exceptional shopping experience.

Guest Service Team Leader

2880 South Alma School Road Chandler, AZ 85286

June 2005 - August 2006

Responsible for operating cashier lanes, Guest Service Center, shopping cart and

parking lot maintenance, and Food Avenue. Drove sales by overseeing the guest

service and merchandising of front end of store. Managed department leadership

d uring the hours of operation, as well as opening and closing the store on assigned

days. Assisted with recruiting, interviewing and hi ring of store team members.

P rovided team members with orientation and t raining, counseling and coaching,

and on-the-job support. Ensured great customer service by interacting with guests

and coaching team members to do the same. Achieved sales goals and maintained

budget controls.

E ducation

Arizona State University Dietetics I n te rnship

Carl T. Hayden VA Medical Center

American Dietetic Association In ternship

August 2004 - November 2004

Management in ternship, hospital Nut ri t ion and Food Service. Updated and

i mproved department policies and procedures. Developed new menu based on VA

patient tastes and nut ri tional needs. Created marketing campaign directed at

patients and hospital personnel. Completed career counseling and management

s tyle t raining. Designed and taught employee t raining course. Proficient use of

medical and pharmaceutical terminology. Familiar with hospital and health care

facility policy and procedure.Professional interaction with health care practitioners.

Shadowed Director of Nut ri t ion, Hospitality, and Food Service.

Arizona State University East

Mesa, AZ

M.S. Human Nutri tion- Partially Completed

August 2003 - August 2005

Cumulative GPA: 3.50. Completed all graduate classes. Developed strong

communication skills th rough class presentations, teaching positions, and work

w ith professors. Improved time management skills while performing academic,

teaching, research, and extracur ricular duties. In tegral team member of several

s tatewide research projects. Awarded positions as teaching assistant and research

assistant by faculty. Related Coursework: Epidemiology, Thesis, Research, Nut ri t ion

Social Marketing.

Arizona State University

Tempe, AZ

B.S. Dietetics

August 1999 - May 2003

Cumulative GPA: 3.47. Major GPA: 3.75. Arizona State University Sun Devil

Academic Scholarship Recipient. Dean's Honor L ist. American Dietetics Association

S tudent of the Year 2003.

Additional Skills and Achievements

Proficient use of Microsoft Word, Excel, PowerPoint, In ternet Explorer, Mozilla

F irefox, etc.

Affiliations: American Dietetic Association, Alpha Phi Sorority, DECA, National

Society of Collegiate Scholars, National Honors Society, National Multiple Sclerosis

Society Volunteer.

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