Customer Service High School

Location:

Posted:

October 19, 2010

ANTHONY C.CIARLA

*******@*****.***

Objective: To obtain a position that will allow me to utilize my exceptional interpersonal and customer

service skills.

Skills: MS Word

Certification: (08-05-10) SORA Certification, AED Certification,

Guns For Hire, Bellville NJ.

Professional Experience:

Brookdale ShopRite - Bloomfield, NJ (1/10 to Present)

Front End Supervisor / Customer Service Representative / Service Desk

Responsibilities:

• Troubleshooting - Data Entry: Responsible for reviewing customer records to verify accuracy,

entered data against source documents - Responsible for tabulating financial and statistical data -

Accounts Receivable: Reconciled cash statements, prepared bank deposits and processed return

checks - Coordinated collection report activities - Scheduled meetings, appointments and

interviews - Planned agendas for meetings - Processed customer applications for New Price Plus

Accounts - Provided support to management regarding personnel issues - Assisted with cross-

training and new employee orientation - Coordinated cashier’s breaks to avoid disruption of

customer service.

Assistant HABA/Non-Foods Manager (2/05 to 12/09)

Responsibilities:

• Data entry - Compiled records for processing monthly reports - Coordinated cross training for co-

workers - New employee orientation - Handled inventory control - Participated in team

development activities - Participated in team unit meetings - Handled all special orders products.

Cashier / Navigation Desk Representitive (3/04 to 2/05)9Responsibilities:

• Assist customers with credit and debit transaction - Responsible for sorting and redistributing

merchandise back onto the sales floor – Responsible to distributing rain ckecks – Assisted

customers with product selection – Assisted customers with store navigation.

Education: (09/04 – Pending) Accounting

Essex County College, West Caldwell/Newark NJ.

(06/03) High School Diploma

Bloomfield High School/West Caldwell Vocational Technical High School,

West Caldwell/Bloomfield NJ.

References are available upon request.