Human Resources Manager

Dennis Pratt

*************@*******.***

* ***** *****, ********** *******, NJ 08889

Cell: 201-***-**** Home: 908-***-****

Summary

Human Resources professional with an outstanding record of successful

recruiting and hiring, vast knowledge of benefit administration, extensive

counseling and employee relations experience and positions in both union

and non-union environments, interested in acquiring an HR Management or

Generalist position within any type of industry. I also have extensive

experience as a Facilities and Property Manager. BS Degree in HR

Management.

Work Experience

Group O - Support Manager - July, 2008 - December, 2009

Support AT&T Business Markets by reviewing, troubleshooting, updating

and transferring all billing information via UNIX.

The Home Depot - Human Resources Manager - April, 2006 - June, 2008

. Single point of contact for 185 store associates and managers for all

human resources responsibilities including the facilitation of the

entire recruitment and hiring process, conducting interviews,

calculating wage and compensation rates, teaching new-hire

orientations, overseeing Performance Management programs and the

institution of new policies for attendance, associate relations and

many other areas.

. Complete numerous investigations for employee relations issues and

counseled associates and managers to the resolution of all concerns.

Implemented various programs that resulted in significant improvement

of morale, eventually leading to increased sales and vastly higher

customer service satisfaction results. From 2006 to 2008, customer

survey results improved 25-35% in all categories.

. Create an enhanced rewards and recognition program within the store to

compensate associates who consistently exceeded expectations and who

were mentioned in customer surveys.

. Organize community relations events including Kid's Workshops,

Playground/Parks Improvements, Blood Drives, Flu Shot Immunization and

many other community events.

. Team with the store manager by assisting with sales forecasts to

ensure hiring levels met store sales projections. Exceeded sales

forecasts each week during the first half of 2008.

. Coordination of annual Holiday Party and Quarterly All-Store Meetings.

AT&T Corporation - Human Resources Manager - April, 1997 - November, 2001

. Provide consultative support to 1600 employees regarding benefits,

labor relations, job recruiting, compensation, space planning, team

building, training and development and other corporate HR initiatives.

. Project Manage Multi-Source 360 Degree Feedback Program for 400

managers located throughout the country. Created and presented

training, tabulated results, assisted the leadership team with results

interpreted and implemented new training programs based on results.

. Facilitate monthly and quarterly directorate communication programs

including Town Meetings, Team Building Events, Diversity Events and

Recognition Ceremonies. Prepared agendas, directed logistical set-ups,

designed and calculated feedback forms and teamed with vendors.

Federal Business Centers - Space Preparation Manager - December 2001 -

December, 2005

. Single point of contact for all new, departing, and relocating tenants

during the move-in/move-out process by enforcing company requirements

along with fulfilling customer requests. Primary contact dealing with

vendors, contractors, legal counsel and township inspectors.

. Manage between 20-40 projects at one time; acting as the liaison

between the tenant and our engineering, legal, finance, construction,

architectural, and sales teams, ensuring all spaces were delivered to

the customer on time and on budget.

. Facilitate a daily project update meeting with the entire space prep

team. Conduct on-site inspections of sites and ensure timely township

inspections, using strong knowledge of construction procedures.

. Coordinate and supervise all renovations that occur within our

portfolio of 53 buildings, 13.5 million square feet of space and 185

tenants.

AT&T Corporation - Property Manager - November, 1979 - March, 1997

. Managed a variety of services including Security, Dining Services,

Janitorial, Conference Planning, Space Planning and Special Event

Planning for two buildings containing 4,000 employees.

. Received Real Property Administrator Certification from (BOMA).

. Coordinated building-wide events including Blood Drive Captain,

Holiday Party, Monthly Diversity Programs/Exhibits, Take Your Children

to Work Day and various other events.

. Oversaw installation of Dry Cleaners, Day Care Center and Postal

Center.

Education

B.S.- Human Resources Management, College of St. Elizabeth, 2005

A.A.S - Marketing, Raritan Valley Community College, 2000

References

Ron Fischang, Director AT&T, Business Markets Group: 908-***-****

Dawn White, Director Human Resources, Federal Business Centers: (732)-417-

4210

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