Customer Service Data Entry

Robbie M. Brody

**** ****** ** *** **** Cell: 214-***-****

Dallas, Tx 75237 Message: 214-***-****

Email: r ******@*****.***

Customer Service Representative with ten years experience in several industries.

Expertise in order taking, order research and retrieval, inventory and bill ing

services. Noted for accuracy and efficiency in attaining corporate objectives.

TEC H N ICAL SKILLS

Data Entry Avaya

Word Excel

Internet Outlook

Office Machines

PROFESSIONAL EXPER IE NCE

P I T TSBURGH GLASS WORKS 11 /2005 to present

-Buyout specialist I rving, Tx

A nswer inbound calls and make outbound calls to customers, process credit card,

money orders and check payments. Call competitors to negotiate pricing for a lower

a mount for existing customers on parts that we do not have in stock. T ry and locate

glass for vintage cars. Process

Freight claims on loss and damage parts. Reorder replacement parts. Also, track

m issing and damage parts.

STAFF FORCE TEMP SERV ICE 04 /2005 to 10 /2005

-Half Price Books-Order Puller Dallas, Tx

P ull and package requested book orders

ROBERT HALF STAFF I NG 05 /2003 to 04 /2004

-Federal Reserve Bank-Medium Speed Operator Dallas, Tx

Input data from checks that the scanner could not read doing processing.

ACCUTEL OF TEXAS 06 /1999 to 03 /2003

-Payment Processor Dallas, Tx

Answered inbound calls regarding bill and payments. Process checks, money orders,

cash and credit card payments, research missing payments, process activation

request for disconnected phone service. Worked Pitney Bowes postage and mail ing

m achine.

Robbie Brody

214-***-****

Pg. 2

LOWES H O ME I M PROVEME N T 07 /1997 to 06 /1999

-Head Cashier /Phone Operator Dallas, Tx

Answered inbound calls and transfer to the correct department, process credit card

applications and issue temporary cards, worked the register, random ti l l audits.

I nput weekly schedules, days off and vacation request. Also helped with customer

complaints

STAFF FORCE TEMP SERV ICE 02 /1996 to 06 /1996

-Frito Lay-L ine Worker Dallas, Tx

Pull and pack orders and help with the maintenance of work area

P IZ ZA I N N 01 /1994 to 05 /1996

-Cashier /Waitress Dallas, Tx

Answered inbound call s and walk in orders. Process payments waited on customers,

p rep and clean dining area.

E D UCAT IO N

Bil l J. Priest Business Institute 2003

Data Entry- Certificate

David W. Carter H igh School

Diploma

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