Customer Service Medical

hanh truong 408-***-**** ***********@*******.***

A dedicated individual who is highly organized, reliable, knowledgeable and a

real team player who would be an asset to any organization.

Profile

8+ years Administrative and Customer Service experience

Internship as Medical Office Administrator

Proficient knowledge of medical terminology

Proficient in the use of Windows 95, 2000 & Windows XP and Internet research

Experienced in Microsoft Word, Excel, PowerPoint and Outlook 2003

Bilingual: English/Vietnamese

Education

Diploma, Medical Insurance Billing and Coding

Heald College, Milpitas, CA April 2010

Skills

HIPAA Certification Medical Billing Collections/Aging Experience

Excellent Customer Insurance Verification Proficient in Healthcare Issues

Service Medical Office Administration

Medical Terminology iCD-9 CPT Coding

Professional Experience

NAYARA DAWOOD, M.D. - SAN JOSE, CA

INTERN-MEDICAL OFFICE ADMIN March 2010

. Entered EOB payments into Dr's billing system

. Processed co-pays, co-insurance, and deductibles

. Responsible for calling insurance companies per aging reports

. Completed insurance verification and medical invoicing/billing

WILLIAMS LEA - MENLO PARK, CA

OFFICE SERVICES ASSOCIATE June 2003-March 2009

. Responsible for answering/directing telephone calls for a fast paced

law firm

. Experienced in mail handling, document processing/filing

. Copy center/Operator on advanced digital and color copier machines

. Experienced in print binding, hole-punching, laminating and document

presentation

. Quality control responsibilities in document management

APPLIED SOLUTIONS - SANTA CLARA, CA

COPY OPERATOR September 2001-June 2003

. Copy center and customer service responsibilities

. Operator on digital and color copier machines

. Performed compact disk copies for law offices/financial clients

. Experienced in mail handling, document processing/filing

. Receptionist responsibilities in a fast paced business service center

. Extensive responsibilities in performing inventory control via

computer

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