Customer Service Representative
Resume:
Amy Pedersen
Evanston, IL ****1
*********@*****.***
PROFESSIONAL EXPERIENCE
Markman Enterprises, Chicago, IL
(Contract) Senior Customer Service Representative, March 2010- present
- Supervised and trained two Customer Service personnel in areas of product
knowledge, return
goods authorization, international orders, and resolution center.
- Processed and input customer orders for high volume GPS navigation and
electronics distributor.
- Handled return goods authorization process according to procedures.
- Responded to all inquiries regarding delivery dates, pricing, products,
and technical information
- Created and updated product listings.
- Prioritized follow-ups to ensure complaints were resolved prior to
escalating to claims.
-Developed and implemented procedure to track yearly loss of shipped goods.
Atlantic Realty Partners, Evanston, IL
Senior Leasing Consultant, June 2007- January 2010
- Generated billing reports to collect past due balances and request final
bills on utility accounts.
- Used customer service skills to respond to and resolve issues.
- Created and updated marketing materials including mail advertisements,
outdoor signage and website.
- Helped plan and coordinate events focused on improving resident
retention.
- Coordinated and improved existing renewal processes to track upcoming
renewals more accurately.
- Worked on establishing a pre-lease phase which increased occupancy by 12%
from the prior year.
- Excelled in securing leases on available apartments resulting in a 97%
occupancy rate.
Freelance Graphic Designer, July 2008- September 2008
- Assisted the Marketing Director of a manufacturing company on a short-
term assignment.
- Updated sell sheets and retouched images used for interactive media.
- Designed mail advertisements for the company's direct marketing
department.
American Invsco, Chicago IL
Leasing Consultant, March 2005- November 2006
- Worked as an independent contractor and a dual agent leasing apartments
for investors, brokers, and the developer.
- Leveraged deep knowledge of the rental market to facilitate negotiations
between investor and prospective renter.
Crescent Heights, Chicago, IL
Leasing Consultant/Office Coordinator, September 2003- February 2005
- Served as a liaison between the construction department and the
management office during the conversion phase of a 50 story 900-unit
building to a condominium
- Coordinated with the sales team to utilize available units during the
conversion phase to maintain rental profits
- Executed paperwork including, but not limited to, lease documents and
marketing reports
- Entered renewals and new leases into Yardi software
- Prepared for payment of all invoices related to the management of the
property
EDUCATION
Columbia College, Chicago, IL
Bachelor of Arts/Advertising Art Direction, 2008
SOFTWARE SKILLS
Proficient in MS Excel, MS PowerPoint, MS Word, Outlook, Adobe Photoshop,
Adobe Illustrator, Adobe In Design, Adobe Flash 8, Dreamweaver, HTML, CSS,
Baan ERP.
Contact this candidate