Human Resources Resource

HUMAN RESOURCES EXECUTIVE

Accomplished Human Resources Leader backed by proven track record in

managing variety of human resources functions, domestic and international

HR experience, union avoidance, labor relations and negotiations, merger

and acquisition support across multiple sites.

. Visible achievements include developing high caliber, peak performing

human resource organizations that support business strategy, productivity

and profitability.

. Possess "big picture" thinking and decisive leadership strengths; able to

manage corporate and divisional assignments in diverse environments

including startup, growth, restructuring and acquisition. Proven ability

to work with CEO and senior management team to integrate human resource

functions within business; lead reorganization and downsizing efforts

without compromising productivity. Recognized by company leadership and

peers as smart, industrious, decisive and visionary. Manage Human

Resources as value-added, not resource drain.

EXPERTISE & MANAGEMENT SKILLS

Benefits Design / Management ( Union Negotiations & Mediations

Employment Law & Labor Relations

Issues ( EEOC Investigations / DOL / DOT

HR Policy Design & Implementation / DHLS Compliance

Training Program Design / ( HRIS System Implementation

Implementation ( Incentives and Salary Structure

Employee Recruitment & Retention

Performance Management ( Continued Process Improvement

Participative "Hands-on"

Management

CAREER & ACHIEVEMENT SUMMARY

Servisair USA Inc., Houston, Texas (Global Aviation Service Provider)

Vice President, Human Resources (2003 - 2010)

Servisair, LLC Great Neck, NY

Regional Director, U.S. Eastern Region (2001 - 2003)

. Key member of corporate executive committee. Direct overall HR leadership

and provide subject matter expertise for corporate-wide HR functions,

including Compensation, Benefits development and implementation, Employee

and Labor Relation, HRIS/Payroll, HR Compliance, Talent acquisition and

retention, Training & Development, Succession and Strategic Planning.

Supported 5,000+ union and non-union personnel. My global focus has been

strengthened through work in Canada, South America and Trinidad.

. Advanced overall HR mission through design and restructuring of HR

functions, increased divisional HR Business Partner effectiveness in

deployment of recruitment, selection, placement and retention, as well as

employee relations and performance management programs.

. Key role in developing and implementing unique Pay for Performance plan

covering 500 collectively bargained positions.

. Developed, and implemented management succession plan "The Way Forward"

designed to assess managerial talent, develop core competencies, identify

gaps, strengthen supervisory/leadership proficiencies and management

development skills.

CRAIG ALLEN, Page Two

. Slashed employee turnover in Into-plane Fueling operation by 25% and

improved retention by formulating and initiating use of turnover data,

and formal exit process.

. Effectively managed large self-funded and fully insured health care

programs. Implemented employee health and wellness programs, vendor

management, executive reporting, and proven success in cost containment,

realizing $180k in first year savings.

. Restructured centralized HRIS/Payroll systems, by outsourcing non-core HR

administrative functions eliminating $800k in overhead.

. Simplified dependency on typical step progression/merit based pay

administration decreasing non-union salary expense from overall 5.6% to

3.6% on $55m payroll.

. Ran successful "union-free" campaigns, developing preventative and

campaign communications, supervisor training, and e-learning resources.

EARLY CAREER PROGRESSION INCLUDES

ALeNET, INC., B2B Enterprise (ERP) Systems/PeopleSoft Consulting and ASP

Start-up Miami, Florida

Executive Vice President, Chief Human Resource Officer 2000 - 2001

. Recruited to build a start-up human resources and administrative

infrastructure including staffing technical and C-level personnel for

international assignments/relocation/expatriation/compensation and

benefits.

BANKUNITED, FSB, Miami, Florida

Executive Vice President, Human Resources 1998 - 2000

. Recruited to this $4billion commercial bank to develop and implement

organization's HR policies/procedures in the areas of talent acquisition,

incentive compensation and benefits design, employee relations, and

employee retention.

EDUCATION / CONTINUING EDUCATION

MBA, Nova Southeastern University Ft. Lauderdale, Florida

BS, Labor Relations, Florida International University Miami, Florida

AA, Pre-Law, Miami-Dade Community College Miami, Florida

GPHR certification, in progress, completion 2011

Basic Conversational Spanish, Self-study

Additional course work on updates in FMLA, ADA, and Patient Protection and

Affordable Care Act (PPACA)

PROFESSIONAL AFFILIATIONS

Society for Human Resource Management, Member

Greater Miami Society for Human Resource Management, Past President

Miami-Dade County Living Wage Advisory Council, Member

Airports Council International - NA, Human Resources Committee, Member

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