Sales Customer Service

A LEXZINE GORDON * *** ISLE OF PALMS LITHONIA, GA. 30058

A **************@***.*** 6-78-404-****

A dedicated, United States Navy Retiree and highly motivated individual with an impressive background,

and a through understanding of hotel operations in a fast-paced service driven environment.

Acknowledged for being resourceful, adaptable and self directed with the ability to meet even the most

challenging goals due to outstanding troubleshooting, and problem solving skills. Diligent persistent and

committed to excellence in all activities with the ability the consistently create a positive work

environment and enthusiasm projects.

Education and Certifications:

BAA-Bachelor's Degree in Business Management

American Inter-Continental University (AIU) Hoffman Estate, IL (2004)

OnQ Sales • Delphi • Sales 2000 • System 21 • Micros Fidelo/IPS • United States Navy Hospitality School

Professional Experience:

Administrative Support:

Produced and distributed correspondence, preparing statistical reports, filing, reception activities,

opening/distributing mail, photocopying, faxing.

Handle advertising, budgets and vendor accounts.

Maintained Sales and Marketing checkbook for reconciliation with direct expenses:

Investigates and resolved billing inquires.

Customer Service:

Proven ability to relate to clients, guest, and associates at all levels.

Orchestrated hotel special events and reservations;

Managed customer relations and provided exemplary service to all.

Extensive experience negotiating property long and short term rental of rooms and meeting space.

Management and Supervised:

Supervised a staff of twelve in daily operations, including evaluations and discipline.

Help diffuse conflicts and handle guest complaints in a timely manner - consistently recognized through

customer feedback for excellent customer relations.

Maintained budgeting, forecasting, analyzing results against performance.

Participated in staff meetings, recruitment hiring, training, and scheduling.

Marketing/Sales:

Maximized room revenue through management of the hotel’s room inventory.

Supervised the day-to-day activities and duties of the reservation department.

Developed and maintained rapport with clients.

Established new accounts, generating revenue, booking repeat business while keeping quality

consistently high.

Work History

Georgia Tech Hotel &Conference Center

Sales Administrative Assistant 2005 -2006

Hampton Inn & Suites

Sales Manager 2003- 2004

Four Points by Sheraton Hotel

Revenue/Reservation Manager 1999-2001

Wyndham Garden Hotel

Reservation/Sales Manger 1997-1999

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