Customer Service Administrative Assistant

**** ****** ****** ************ ** ******

904-***-****(***********@***.***

Carmen J. Colon

Objective

Seeking an Administrative Assistant position with a company that will

allow me to fully utilize my communication, organizational, and

problem solving skills.

Experience

2010 - Present Wells Fargo Jacksonville, FL

Customer Service/Collections Agent(Home Equity Department)

Daily use of several computer systems and programs

YOM (Collections system), HOGAN/SHAW( Hardcore mainframe),

Emerald(Mainframe), FDR (First Data Resource), GUI (Graphical User

Interface),

Full knowledge of Home Equity Loan/Lines with details and treatments

Collections I-IV

Averaged 150 accounts/day & $80,000.00/day

Account Maintenance (profile editing/updating)

Inbound/Outbound calls

Fluent bilingual (Spanish)

Customer service I,II, and III (customer and internal associates)

Used treatment tool for possible Home Equity Loan/Line treatments

Full knowledge on Home Equity Loans, DDA/Checking accounts, Saving

Accounts, ACH/Auto-debit, Forcefully applied Hazardous and Flood

Insurances

2009 - 2010 Wachovia, a Wells Fargo Co. Jacksonville, FL

Admin Asst/Retail Credit Operation Senior Clerk (Home Equity

Department)

Daily use of several computer systems and programs

CACS (Computer Assisted Collections System), YOM (Collections system),

HOGAN/SHAW( Hardcore mainframe), Emerald(Mainframe), FDR (First Data

Resource), GUI (Graphical User Interface), CRISS(Customer relationship

Inquiry Serv. Syst.), R.C.C.( Letter data base), TSYS(Total systems

2(CC).

Full knowledge on Prime Equity Lines, Home Equity Loans, DDA/Checking

accounts, Saving Accounts, ACH/Auto-debit, Forcefully applied

Hazardous and Flood Insurances

Non-confrontational bill collecting ($50,000/Month)

Account Maintenance (profile editing/updating)

Imaging/Document retrieval

HAMP and RCC Letters

Inbound/Outbound calls

Fluent bilingual (Spanish)

Customer service I,II, and III (customer and internal associates)

Ability to read and distinguish different forms of correspondence

2006-2009 CVS Pharmacy Palm Bay, FL

Certified Pharmacy Technician

Data Entry: Creating/editing profiles

Third party billing

Customer Service: HIPPA Certified

Prescription handling

Inventory/stocking

Education

2003-2004 Metropolitan Business Training San Juan, PR

Institute

Data Entry/Administrative Support

2007 Muhlenberg Career

Development Center Greenville, KY

Pharmacy Technician

2008 Brevard Community College

Palm Bay, FL

A.A. Digital Media Arts

2009-Present Florida State College at

Jacksonville Jacksonville, FL

A.A. Business Management

References

References are available on request.

Bilingual (Spanish)

Contact this candidate