Sales Customer Service

Leanna Crockett

**** ***** ***** ***** **********, SC 29414

Email: ********.******@*****.*** c 843-***-****

Client Relations Specialist

I am a dynamic, result driven, client relations specialist. My resume

contains details regarding my career accomplishments. I would welcome an

opportunity for a personal interview to discuss your company's needs and

the results you can expect from me in addressing those needs.

I thank you in advance for your time and review of my qualifications.

Key Strengths and Competencies:

. Microsoft Word

. Microsoft Excel

. Microsoft PowerPoint

. Microsoft Outlook

. Familiarity with web based software applications

. Customer service and retention

. Product Presentations

. Business Development

. Communication of technical concepts to clients

Professional Experience

Benefitfocus.com, Inc. Application Analyst, Employer Services (8/09-

Present)

Software Company specializing in online benefit enrollment

. Provide ongoing support and anticipatory service around the functionality

of the software applications

. Manage 300+ client relationships with HR Administrators that support up

to two thousand employees

. Communicate daily with clients that are utilizing the online benefits

enrollment application.

. Prioritize tasks and keep a continuous relationship with insurance

carriers, clients and internal resources

. Assist clients by phone daily to understand changes or updates with

Benefitfocus applications

. Report software functionality issues to the Benefitfocus Engineering team

as they arise

BTC, LLC. Federal Business Development Executive (12/08-4/09)

Represent and Resell IT Solutions to Federal Government Agencies

. Developed and maintained company presentations

. Managed and distributed incoming leads

. Scheduled appointments with C-level government contacts

. Attended and represented BTC at industry networking events

. Assisted with negotiation of federal and IT customer contracts and

agreements

. Updated and submitted monthly forecasts to management

. Responsible for customer account relations: gathered customer

concerns & problem solved

Reason for leaving: Company out of business

PrimePay, Inc. Account Executive (07/08-11/08)

Payroll and business service sales

. Initiated sales process, closed sales, and expanded sales in existing

accounts

. Forecasted properly, aligned expectations and met deadlines

. Developed and fostered client and networking relationships as a means

of generating referrals

. Developed sales strategies, techniques and tactics based on client

feedback and market environment

. Consistently identified new sources of business

. Managed accounts within a designated territory

Reason for leaving: Moved from Rock Hill, SC to Charleston, SC

Gardner-Webb University Wellness Center. Office Assistant (8/05-05/08)

Campus Fitness and Recreation

. Primary responsibilities included managing front desk area by signing

in guests, answering and transferring phone calls, and corresponding

via email and fax.

. Maintained organized and accurate records of guest attendance

. Provided administrative support to Director of Student Activities

. Supervised the proper usage of exercise machinery

Reason for leaving: Graduated from the university

Education

Gardner-Webb University. (2004-2008)

Bachelor of Arts Degree in Communications

. Emphasis in Public Relations

. Minor in Marketing

. 3.79 GPA

. Student Athlete

Contact this candidate