Customer Service High School
Resume:
[pic]
Nicolle Joy Loughman
Saint Clair Shores, Michigan 48082
*********@*****.***
SUMMARY
Associate who has worked with customers for years, ensuring satisfying
customer service, help guest deal with problems or concerns
QUALIFICATIONS
I am hardworking and make it a priority to have everything done in
the time needed. Many skills that would be helpful in any type of
position. Have dealt with customer's problems and concerns making
sure that they were satisfied with the outcome even if it wasn't
what they wanted. Efficient with all computer programs and
experience with internet usage as well.
WORK EXPERIENCE
MedEx Direct Pharmacy
Warren, Michigan
1/2009-Present
Pharmacy Tech/Front Office Receptionist
Make calls for prescriptions that need to be refilled. Also calls for prior
authorizations for and prescription that is denied from insurance
companies. Dealt with patient's problems and questions. Answered calls and
did filing. Bill insurance and deal with prior authorizations. Make calls
to patients and check to see if anything needs to be done.
Angott Search Group
Rochester Hills, Michigan
2/2008-11/2008
Internet Assistant
Deal with all resumes sent in to company daily. Answer phone calls for
entire company. Fax anything that needs to be sent out. Filing paperwork
into desired areas. Pay bills and anything else company needs done.
Excellent problem solver. Outstanding computer skills. Had many
multi-tasking days when many things had to be done at once. In
charge of making sure the office is in best condition. Sent out
emails to candidates and checked 1,000 of emails daily. Posted
jobs to certain cites such as career builder, ladders, etc.
Target
Clinton Township, Michigan
11/2005-5/2008
Sales Associate
Present the store in the best condition so guest can shop the store easily.
Answer calls for entire store and help guests all the phone with all
problems and concerns. Stock items store is currently out of. Have fast,
fun and friendly attitude when dealing with guests. 96% speed when
cashiering. Deal with customer and make sure everything is done to help
guests that we are able to do.
EDUCATION
Clinton Township, Michigan
2006 - 2008 Macomb Community College -Business
2008- Baker College- Business
2006 Lake Shore High School
References
Kelley Merlo
Cynthia Ohrt
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