Project Manager Administrator
Resume:
Mark Trademann
**** *** **** **. #** Escondido CA. 92027 **********@*****.***
IT Technical Support Administrator
Senior Information Technology professional with strong interpersonal and
communication skills. Self motivated and driven personality. Over 12 years
of extensive background in the following broad-based competencies:
. IT and PC Systems Purchasing . Strategic Planning . Team Building
. Vendor Management . Infrastructure Support . Problem Solving
. Data Center Construction . Peripheral Installation and Support
Professional Experience
DuPont Electronic Technologies - Hayward, CA 2001-2009
Systems Administrator/Desktop Support
. Purchased and configured all PC equipment hardware and software.
. Heavy internal and external customer interface in a fast-paced
environment requiring same day response and resolution for over 300
users.
. Interfaced with all levels of management to respond quickly, diagnose
technical issues and drive solutions.
. Identified and recommended efficiency improvements to reduce operating
expenses and further enhance productivity.
. Optimized department resources to increase first call resolution and
reduce call wait times.
. Established accurate inventory system to manage all site hardware and
software, including licenses.
. Developed, published and implemented project documentation for ISO
9000 compliance.
. Regular contact for weekend and on call support.
. Network Administrator and special assignment liaison.
Key Projects:
. Researched, recommended, and installed Blackberry Enterprise and Lotus
Notes Server.
. Key technical contact for contract vendors and business customers.
. Project Manager for SAP implementation.
. Procurement manager of all I.T. equipment including PC's, laptops,
servers, tape libraries, printers, switches, routers, peripherals
while adhering to budget guidelines.
. Configured new servers and assisted Network Administrator with
installation of all equipment.
. Assisted Network Administrators in migration from Novell to Windows
. Assisted in remodel of data center which included teardown of all old
servers, tape libraries, switches, and routers, purchasing all new
servers, tape libraries, switches, and routers.
Com21 - Milpitas, CA
1999-2001
Desktop Support
. Managed all incoming help desk requests, including PC configuration,
installation, and troubleshooting.
. Heavy internal customer interface with all levels of management.
Key Projects:
. Managed and coordinated the Y2K PC Compliance Project.
RezSolutions - Phoenix, AZ
1997-1999
Network Operations/Database Maintenance/Database Building
. Reconfigured and managed data center servers for HRS (Hotel
Reservations Systems)
. Performed nightly file maintenance and shadow static copies of data.
. Monitored hardware functionality of Pyramid Nile 1000 Parallel
Servers, SUN E5,000 and SUN E10,000 Database Boxes.
* Workstation Platforms: Microsoft Windows desktop Operating Systems from
Win 3.12 through Windows 7, MAC OSX
* Hardware: Compaq Laptops and Desktops, Dell Laptops and Desktops, IBM
Thinkpads, Sony Vaio, Toshiba, Blackberry, Palm, Dell Power Edge, Power
Vault, Hp Printers
* Server Platforms: Novell 3.12 through 6, Windows NT, 2000, 2003 including
file sharing/print server, Active Directory, Lotus Domino, Blackberry
Enterprise Server.
* Networking: TCP/IP, IPX/SPX, Ethernet, Wireless 802.11x, DHCP, DNS, WSUS
* Languages: Visual Basic, Visual C, Borland C++
* Applications: Microsoft Office System (including Word, Excel, PowerPoint,
Access and Outlook), Visio, Project, and FrontPage. Adobe Acrobat, Adobe
CS2, Lotus Notes, SAP, Minitab, Barone, Bartender, McAfee/Norton Virus
Protection, BaaN, Integrity Firewall, Remedy, AutoCad, Veritas Backup Exec.
Altiris, Hyper-Ras, VMWare Fusion.
Education:
B.S. Devry Institute of Technology, Computer Information Systems
Minor Business Accounting - near completion.
Certificate DISO (DuPont Information Security Organization) Information
Security Officer Policies and Procedures.
DuPont Advanced Hardware Support Specialist
Contact this candidate