Customer Service Sales

ANNA M. PABIAN

*** ** * * * N D R . • LI T T L E RO CK, A R 72 2 0 5

P H O N E: 5 01. 227. 3 8 9 2 • E M A I L: a m p a bi a n @ s w b el l . ne t

Objective

Full time employment in a professional environment that

challenges my skill set and utilizes my degree to its full

potential.

work experience

June 2006 – Dillard’s Little Rock, AR

October 2010 Programmer/Analyst

Developed and maintained application programs written in COBOL on a z/OS (OS/390) platform.

Ensured that all systems for which responsible were available and functioning properly.

Responsible for researching problems, making code changes in a timely and accurate manner, testing,

implementing, and following up the changes to ensure the desired results were achieved.

Researched and learned to use WebFocus to generate various reports from tracking sales/inventory to

statistics.

On-call availability 24/7 to quickly resolve system issues.

December 2004 – Super Suppers Little Rock, Bryant, Hot Springs, NLR, AR

December 2009 Co-Owner/Account Manager

Responsible for payroll, monthly business reports, sales tax reports and payments, franchise

documentation, inventory, and creation and design of new marketing materials.

March 2004 – The Cashion Company Little Rock, AR

June 2006 Customer Service Representative

Processed reports, audits, installments, certificates, renewal policies and endorsements. Marketed new

business/renewals.

Additional education

July 2004 Commercial Property and Casualty Insurance License Little Rock, AR

July 2003 Crystal Reports Training Dallas, TX

Training course teaching strategies in writing reports for business information.

June 2003 Introduction to MAS90 Training Dallas, TX

Attended a week-long course learning a complex accounting software package.

Education

1999 – 2003

University of Arkansas

Earned BSBA degree Major: Information Systems

Fayetteville, AR

1995 – 1999

Mount St. Mary Academy

Little Rock, AR

SKILLS & STRENGTHS

Passionate, organized worker who has the flexibility to fill multiple roles. Proficient in a variety of business software

applications and languages including MS Office Suite, COBOL, CICS, JCL, WebFocus, HTML, Front Page, DB2, QMF, SQL,

Crystal Reports, and Visible Analyst. Strong in areas of process automation and problem solving. Effective communicator and

team player.

rEFERENCES

Available upon request.

Contact this candidate