Customer Service Administrative Assistant

Ronza Jones

*****@*******.***

PROFFESSIONAL EXPERIENCE

FedEx Express Corp, Memphis, TN (11/95 – Present) Team leader, Memphis Hub (Present)

44

** •Plan, staff, organize, control and supervise numerous offload teams in my tenor at Federal Express.

Se •Solid understanding of FedEx Express Corp culture.

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•Train new employees thru individual instructions.

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•Train new team leaders via Team leader Orientation Classes.

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•Quality team member for implementation for Gate Captain Project.

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ey •Quality team member for Safety Continuous Improvement Team.

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•Responsible for maintaining accurate files and record keeping.

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Wynridge, Memphis, TN Accounts Payable Manager (2000 - 2001)

•Responsible for expenditures and cash receipts.

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•Managed daily operations, scheduled staff assignments, and supervised staff.

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m •Maintained inventory control system, monitored and approved incoming and

e: outgoing deliveries.

(9

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)

Promus, Memphis, TN

79

Customer Service Sales Agent (1992-1994)

4-

29

Evaluated market potential, developed effective marketing strategies and increased overall

30

revenues. Attained strong product knowledge and expanded client base while maintaining

excellent customer relations.

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Gateway, Memphis, TN

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(1992-2000)

Administrative Assistant

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•Organized the daily activities for the accounting, mail room and human resources

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departments for various enterprises.

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• Adapt at numerous office software.

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EDUCATION University Of Tennessee at Martin

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Major: Business Administration, concentration in

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Marketing

38

30 semester hours completed

14

1

Fairley High School,

Memphis, TN

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Graduated 1990

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