Sales Customer Service

Adam Smith

**** ** **** ** ( Coral Springs, FL **065

**********@***.*** ( 754-***-****

Summary of Qualifications

Motivated Retail Manager with a diverse background. Experienced in many

aspects of retail operations including: guest service, sales,

profitability, payroll goals, inventory and training.

. Supervise up to 250 employees

. Adhere to the highest merchandising standards

. Operations and Merchandising - Hardlines and Softlines

. Food Operations and DSD Vendor

. Inventory Control

. Sales and Marketing

[pic]

Professional Experience

JCPenney 2010 - Current

Miami, FL

Merchandise Execution Manager

Responsible for the total store environment and Door 2 Floor process in a

store that grosses $14 million in annual sales. Experienced in managing

plans and implementing JCPenney's merchandising programs with space

planning reports, SET guides, merchandise planners, presentation standards

and event execution.

. 2010 Door to Floor productivity of 130 units per hour

. Team leader development action plans and activities

. Managing the visual presentations to create an easy and exciting

shopping environment for customers

. Achieved Gold Customer Service standards.

[pic]

Target Corporation 2007-2010

Boca Raton, FL

Executive Team Leader, Sales Floor

Oversee operations of a store that grosses $40 million in annual sales.

Drive sales performance by leading and coaching the team on ways to

increase sales. Experienced in driving daily store level profitability,

meeting and exceeding sales goals. Responsibilities included ensuring

merchandise transitions are completed in timely manner and departments

adhere to the highest quality standards.

. 2009 Inventory results were .73

. Store operational score of 91.74 YTD

. Food safety score of 90.00 YTD

. Team leader development action plans and activities

. DSD vendor accountability

. Store Safety Captain

. Helped turn "red" store into a profitable "green" store in one year

[pic]

Sprint 2005-2007

Boynton Beach, FL

Store Manager

Responsible for the daily operations of a Sprint Retail store. Achieved

sales goals, provided leadership, expertise and customer service training

to store employees.

. Turned around two locations, promoted twice to run higher volume

locations

. Motivated my sales team to be Top Ten finisher in sales for 4

consecutive months

. Responsible for inventory control, daily sales reports and maintaining

the appearance of the showroom floor

. Performed all training and evaluations for 15 employees

[pic]

Aaron Rents 2003-2005

Fort Lauderdale, FL

Operational Auditor

Responsibilities included conducting store operational field audits and

inventory. Provided leadership, expertise and training for the reduction

of inventory shortage and controllable losses.

. Participated in capital growth and due diligence projects

. Trained associates on proper inventory techniques

. Sarbanes-Oxley enforcement

. 80% nationwide travel

[pic]

T-Mobile 1998-2002

Orlando, FL

Account Representative

Developed relationships with multiple accounts to promote T-Mobile sales

and service in the Central Florida region.

. Promoted T-Mobile products and service to major retail chains

including Best Buy, Staples, Sam's Club, Office Depot and BJ's

Wholesale Club

. Involved in increasing sales, implementing sales promotions and

introducing new products and services

. Motivated a team of 20 part time sales people

. Recognized for Top Sales for 7 months

[pic]

Education

Bachelor's of Science Degree

Criminal Justice, University of Central Florida, Orlando, FL - 2001

ACCOMPLISHMENTS

Kappa Sigma Fraternal Member

Contact this candidate