Customer Service Data Entry
Resume:
Ryan O'Connor-McGinnis
Tempe, AZ 85284
****.*********@*****.***
Objective Getting back out into the work force, with new
perspective and determination.
Highlights of Excellent Computer skills
Qualifications Good communication skills, both written and oral
Learns quickly
High Quality Data Entry
Experience in handling confidential material
Experience Data Entry/Quality Review/ Clerk
Data entry of multiple forms, each with specific
procedural instructions.
On-the-job Trainer
Reviewed employees work.
Trained employees on the procedures for entry of a
tax forms.
Follow a recommended path of resolution.
Follow very specific procedural instructions
Tracking of inventory
Quality review of tax documents
Paperwork completed to document errors
Statistical data collection
Identification of error trends
Technical knowledge of special projects
Regular procedural changes, applying them
immediately
Communication with all levels of Co-workers
Computer system multi tasking
Knowledge of two operating systems
Multiple Secured Passwords Systems
Handling private and sensitive information
Email correspondence
I developed a quick reference chart to answer
frequently asked questions, used by 700 employees,
saving time, money and improving customer service
Customer Service
High level of telephone customer service
Placing customer orders
Business professional attitude and vocabulary
Extensive knowledge of a large base of clients and
the products they offer
Follow strict guidelines and legal disclosures
Handling private and sensitive information
Computer system multi tasking
Email correspondence
Employment 01-1999 to 12-2007 Data Transcriber Internal
History Revenue Service,
1160 W 1200 South St Ogden, UT 84404
10-2006 to 05-2007 Customer Service Rep
Convergys,
1400 West 4400 South Ogden, UT 84405
Special Skills 60+ wpm
Microsoft Word, Outlook, Excel, Adobe Reader
Windows XP, Professional, Vista & Windows 7
Internet explorer, Google, Yahoo
Use of all general office equipment
Personal Enjoys a challenge
Strengths Works well under pressure
Learns quickly
Loves to help people
Strives for better work process and flow
Excellent computer skills
Excellent writing abilities
Good communication skills both oral and written
I have spent the last two years looking for work,
after moving to Arizona to start a family. I write
in my spare time as well as participate in the
promotion of an Internet Radio Station.
www.Myspace.Com/Strongemployee
www.linkedin.com/in/oconnormcginnis1978
Contact this candidate