Manager Customer Service

KENNETH PETERS, C.A.M.

***** ***** **** ***** * Austin, TX 78728

***********@*****.*** * 512-***-**** (cell)

Career Objective:

To utilize and enhance my extensive Property Management experience in

leasing, management, and administrative capacities in a on-site Property

Manager, Regional Manager, Trainer or similar position with a strong

company.

Experience:

2008 - 2009 The Novare Group

Austin, TX

Property Manager / Association Manager

Served as HOA Association Manager for Homeowners Association of 430 unit

downtown high rise condominium building, managing the residential

association and master associations. Managed all remaining warranty

technicians and engineering maintenance staff, concierge staff and service,

and bookkeeping preparation & reporting. Management company was replaced

by the HOA board in June of 2009.

Prepared documentation and supported board meetings including proposals and

bids for contractors for enhancements to $150M property.

Coordinated access to building and assisted in maintaining all building

systems including troubleshooting on access doors, in-house monitoring of

building safety and service to building amenities.

Posted payments to all resident accounts and performed all A/P functions

through usage of Yardi Enterprise and Yardi Voyager.

Served as liaison between HOA board and management company located in

Atlanta.

Maintained upbeat atmosphere and promoted team development, focusing on

excellence in customer service.

Maintained minutes and documentation needed by association board for legal

information and bylaws of the association.

Developed processes and procedures for all homeowner relations with staff.

Performed monthly financial review, executive summary creation and budget

variance reporting.

Acted as building liaison between real estate agents and prospects,

coordinating efforts between closing attorneys, developer and punch teams.

Facilitated and updated online services for resident access.

2006-2008 Vaughn Management Inc. Austin,

TX

Property Manager / Consultant

Performed consulting duties for owner from December 06 to February 07 that

included property assessment, employee evaluation, systems performance,

software implementation and comprehensive understanding by staff in

addition to writing a customized Yardi manual for this company.

Offered a permanent position with management company to increase revenue

and occupancy for 128 unit property in North Austin.

Supervised and directed small team of 3 and trained leasing & marketing to

staff.

Helped establish guidelines for procedures and policy revisions for on-site

personnel.

Posted payments to all resident accounts and performed all A/P functions

through usage of Yardi Enterprise and Yardi Voyager.

Organized and taught Yardi classes for 7 properties, both on-site in one-on-

one capacities and in classroom situations.

Increased occupancy to steady of 98% and improved collections and resident

retention while increasing rent per square foot averages..

Supervised all property monthly reporting, owner's reports, executive

summaries, Yardi issues and compliance, purchase order implementation and

corrections to resident ledgers.

Changed vendors on all services to increase quality of product

2003 -2006 Trinity Property Consultants

Austin, TX

Property Manager / Training Associate / Leasing Director / Training

Coordinator

Began as Leasing Director for 513-unit distressed property at 73% occupied

with lease up to newly renovated project. Assisted with changes to

resident profile and property reputation. I was promoted to Property

Manager and property occupancy to 90% within 4 months and achieved major

gains to reposition the property within the sub-market.

Supervised 11 employees and made all hiring decisions on personnel.

Coordinated contracts with contractors for major $2.5 million rehab project

for property. Built strong relationships with vendors and locators to help

rehabilitate the property's image issues.

Revised all property files and procedures to comply with new management

policies and procedures.

Extensive Yardi experience was received and I became a Training Associate

supporting 5 properties and approximately 1200 units between San Antonio,

Temple & Austin.

Posted payments to all resident accounts and performed all A/P functions

through usage of Yardi Enterprise and Yardi Voyager.

Participated in lease audit procedures for new take-overs for company.

Installed new computers and operating systems for WinTerm units at new

properties upon takeovers.

Implemented lease expiration management program for 5 properties.

Successfully upheld 92-95% occupancy for 2 years at formerly distressed

property. Significantly reduced concessions and raised income from $260K

average to $325K on an average monthly rate within 12 months.

Designed and maintained advertising for property.

Installed and ran Sure Deposit and Resident Hub programs and trained

personnel on these programs.

Promoted to Corporate Trainer for Midwest section of corporate portfolio,

providing support and training for 27 properties covering 7000 units and

approximately 100+ employees.

Developed and implemented new training procedures for 24 properties in

Midwest portfolio, trained on operating Policies and Procedures and helped

with implementation to Yardi 5.0, Voyager and Yardi Enterprise.

Extensive travel through Midwest portfolio for one-on-one and group

training sessions.

Monthly Accounting period ending procedure training, support, and balancing

of 24 properties and audited write off procedures and performance as well

as employee and model unit reporting.

1998-2000 Election Systems & Software

Addison, TX

Site Administrator / Property Manager

Performed all on-site accounting functions for all departments, i.e.,

coding of invoices, entry into system, petty cash disbursements and monthly

balancing of WIP and productivity. Assisted with project coordination as

needed.

Managed all building contracts and set-ups for new employees.

Performed all Human Resources functions for all departments, from New

Employee Requisition forms to New Hire Orientation. Signed up all new

employees into insurance programs and answered questions for existing

employees needing changes to Employee Status.

Implemented new voice mail system and administered telephone systems.

Verified and entered all new orders coming into production plant.

Assisted with conversion of Accounting system (Macola) from DOS based

program to Windows based program.

Reception supervision.

1986 - 1993 Hall Financial / McNeil Real Estate / HK Enterprises, Inc.

Dallas, TX

Property Manager / Assistant Manager / Leasing Agent

Began as leasing agent for 188 unit apartment community.

Moved into Assistant Manager position within 6 months.

Coordinated "We-Care" program and other resident retention programs.

Implemented change-over to RentRoll software.

Increased resident retention by 55% at one property with mini-rehab.

Developed excellent customer service & satisfaction skills.

Won "Outstanding Telephone Techniques" for salesmanship.

Maintained high closing ratio.

Performed all required duties of managing including overseeing and

performing collection duties and required eviction procedures, landlord

liens and enforcing community policies.

Education

1993 - 1995 Art Institute of Dallas

Dallas, TX

A.A.S., Music Engineering & Video Business

Graduated with 4.0 GPA

Contact this candidate