Project Manager Customer Service

Christopher B. Rekola, MA

PO Box *****

San Diego, California 92169

*******@*******.***

774-***-****

Objective

Project manager with diverse consulting experience in delivery of multiple

concurrent engagements on-time and within budget, seeks fast paced,

collaborative environment career position.

Relevant Experience

Senior Project Manager / Auditor - Expense Reduction Experts, San Diego,

Ca. - 2009-Present

Manages a consulting company specializing in web-based marketing and cost

reduction. Key deliverables to clients include development of advanced web

based automated marketing campaigns, direct mail campaigns, website design,

and API shopping cart integration. Works together with clients to develop a

variety of personalized marketing strategies, company and product branding

as well as lead generation and retention. Also, focuses in cost-management

for single and multi site businesses with an emphasis on the reduction of

non-core operational expenses. Coordinates the actions and communicates

daily with sales team, clients, vendors, sub-contractors, and referral

partners. Tracks all clients expenses to ensure that agreed quality of

service and level of pricing is maintained by vendors. Develops project

templates and timelines and prepare request for proposals and conducts

competitive bidding processes.

Project Manager - R.E.S. Inc., Webster, Ma. -1998-2009

Principal for professional services firm responsible for profit and loss.

Met with clients to identify and develop scope of work, project

deliverables, schedule and budget. Prepared, reviewed and executed

contracts, sub-consultant agreements, permits, applications, and provided

multiple project presentations to governmental boards and commissions.

Oversaw technical work and delivered multiple successful projects within

scope, budget and schedule. Developed companies policies, standards, and

templates to facilitate a more uniform and efficient work environment.

Claims Agent - Mapfre, Webster, Ma. - 2008-2009

Provided strong customer service support in a team environment to process

insurance claims. Responsible for first notice claims creation for auto,

home, property & casualty insurance. Communicates daily with Mapfre

customers as well as third party claimants concerning their claims.

Education

Providence College, 2008, Master of Arts Modern European History

Providence College, 2004, Bachelor of Arts History

Professional Affiliations

Eagle Scout - Boy Scouts of America 2000

Skills

. Project Delivery

. Wordpress, HTML, PHP

. Franklin Covey - Client Relations Management Software

. Moonray/ Send Pepper/ Office Autopilot - Automated Marketing CRM

. Infusionsoft - Automated Marketing CRM

. Autodesk AutoCAD

. Final Cut Pro/ iMovie

. Excel (PC) or Numbers (Mac)

. Word (PC) or Pages (Mac)

. Powerpoint (PC) or Keynote (Mac)

. QuickBooks

Interests

. Surfing, Hiking, Sports

. Website Design, Social Media Integration

. Photography, Videography, Video Editing

Contact this candidate