Customer Service Project Manager

**** ******* ** ******, ** ***** ? 404-***-**** ?

************@*****.***

Seeking a career in technical support / help desk, where my years of customer

service experience combined with my technical skill set will truly be an asset to

the company.

. Consistently recognized for technical troubleshooting skills used to

rapidly and cost-effectively resolve challenging technical issues.

. Quickly learn and master new technology; equally successful in both

team and self-directed settings; and proficient in a range of computer

systems, languages, tools and testing methodologies.

. Earned numerous awards for outstanding customer and user satisfaction

and support.

Education

GEORGIA STATE UNIVERSITY - Atlanta, GA -

B.S in Computer Science - Expected Graduation Fall 2011

Skill set Summary

Certificatio A+, In pursuit of Cisco certification

ns:

Systems: UNIX, Windows 9X/NT/2000/XP/2K3, Mac OS

Languages: Experience with: Visual Basic, PHP, HTML, C++, Java

Other: Bilingual. Great customer service skills, backed by years of

experience. Expert in desktop hardware/software configuration and

support with experience in networking. Experienced training

non-technical end-users, multi-tasking to meet hard deadlines and

motivating team members to produce results. Ability to convey

technical lingo and jargon in ways less tech savvy individuals will

grasp.

IT Work Experience

Technical Support Specialist - Integrated Broadband Service - Cartersville,

GA

(2010) Excelled at remotely providing troubleshooting for VOIP, broadband

Internet, routers, modem, websites & networks. Provided client support and

technical issue resolution via E-Mail, phone and other electronic medium

with the use of a ticketing system.

Sales / IT Staff - Vector Marketing. Marietta, GA.

(2007 - 2008) Developed e-commerce

website to handle product display, customer inquiries and managing

transactions. Supported customers via, phone, fax, and email. Provide

technical aid for e-mail, network connectivity, telecommunications,

peripheral equipment, and system maintenance. Set up computers and install

software.

Webmaster - COJSI Inc.,. Mableton, GA

(2006 - 2008) Created and

maintained company website and implemented features per company request.

Troubleshoot and supported company with the use of the website, and

supported with any technical difficulties

Customer Service Work Experience

Customer Service Representative - Macys. Kennesaw, GA.

(2006-2008) Led classroom training of customer service representatives on

the new POS system. Macy's Star Customer Service Award recipient. Provided

support to sales team ensuring all services goals were met.

Shift Manager - Hollywood Video. Smyrna, GA.

(2004 - 2006) Managed a group of 3-5

Customer Service Representatives. Improving customer service based on

client feedback through the development and implementation of new policies

and procedures. Part of store team that installed new PC's to better serve

customer needs. Ensured that the team met and exceeded all company service

and sales goals

Professional Affiliations

. President - Georgia State University HSA, 2009 - 2010 . Webmaster, Dir.

of Bigger & Better Business - Phi Beta Sigma Fraternity Inc., . Head of

Public Relations - GSTV, 2009 . Public Relations Director - Society of the

Distinguished 2009 . ISAC Council Member . Webmaster, Campus P.A.L.S

freshman mentoring organization

Professional References

Peer

Christopher G. Sumter

Vice President of Public Relations - SGA - 678-***-****

Evan Eskridge

Project Manager - Georgia State University Student Center - 404-***-****

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