Customer Service Sales
Resume:
AMARIS WHITE-WORTHY
Orange Park, Florida 32073
***********@*****.***
OBJECTIVE: Seeking a Customer Service Position
HIGHLIGHTS OF QUALIFICATIONS
. Proficient in Windows XP software Microsoft Word, Excel, Power
Point, Coral, PC Punch, Casper, ADE, The Source, Remedy, NICE,
. Works well Independently
. Efficient in Management skills and Supervisory skills
. Works well as a Team leader
EXPERIENCE
Customer Service
. Kept records of customer interactions and transactions,
recording details of inquiries, complaints, and comments, as
well as actions taken.
. Resolved customers' service or billing complaints by
performing activities such as exchanging merchandise,
refunding money, and adjusting bills.
. Checked to ensure that appropriate changes were made to
resolve customers' problems.
. Referred unresolved customer grievances to designated
departments for further investigation.
. Determined charges for services requested, collect deposits or
payments, or arrange for billing.
. Completed contract forms, prepare change of address records,
and issue service discontinuance orders, using computers.
. Greeted customers and ascertain what each customer wants or
needs.
. Answered telephone calls from 30-45 to answer questions, and
provide information during business hours.
Sales Associate
. Maintained knowledge of current sales and promotions, policies
regarding payment and exchanges, and security practices.
. Computed sales prices, total purchases and receive and process
cash or credit payment.
. Maintained records related to sales.
. Watched for and recognize security risks and thefts, and know
how to prevent or handle these situations.
. Recommended, select, and help locate or obtain merchandise
based on customer needs and desires.
Cashier
. Received payment by cash, check, credit cards, vouchers, or
automatic debits, in addition to issuing receipts, refunds,
credits, or change due to customers
. Counted money in cash drawers at the beginning of shifts to
ensure that amounts are correct and that there is adequate
change
. Maintained clean and orderly checkout areas.
. Established or identify prices of goods, services or
admission, and tabulate bills using calculators, cash
registers, or optical price scanners.
. Resolved customer complaints.
EMPLOYMENT HISTORY
08/07-08/08 Security Guard Blackhawk Charlotte Hall, MD
10/04-08/07 Sales Associate FYE Washington,
DC
11/03-08/07 Box office clerk AMC Washington,
DC
EDUCATION
Howard D. Woodson Sr. High School General Studies, Graphic Arts 1&2,
Conversational Spanish
Student
Government and Cheerleading
Colorado Tech University Medical Billing / Coding
Contact this candidate