Customer Service Medical
Resume:
Pattie A. Robinson
**** ********* **. ********* **. 30274
Pattie_ *****@*****.***
Objectives:
Implement my skills and talents may be utilized and beneficial with a team of dedicated professionals in a medical
environment. Maintain positive relationships within the company with excellent service and patient care. Develop
leadership skills while maintaining professionalism and productivity both personally and within the organization.
Education: Brown Mackie College Atlanta, GA Associates Degree-Surgical Technology 2008-2010
Surgical Technology Techniques I & II Surgical Procedures I & II
Clinical Procedures 1 Anatomy and Physiology I & II
Specialty Surgical Surgical Externship I & IV
Atlanta Medical Center, Atlanta GA
Externship/Surgical Technician
•Prepare operating room, setting up surgical instruments and sterile equipment, count sponges, needles, supplies,
and instruments
•Cover patients with sterile drapes and help surgical team put on sterile gowns and gloves
•Pass instruments and other sterile supplies to surgeons and surgical assistants, and help apply dressing
•Assembles and sets up instruments trays for operating rooms
•Understands principles of sterilization techniques and operates sterilization equipment
•Follows Standard Precautions using personal protective equipment as required
Qualification
•Work very well in fast paced environments organizing, prioritizing and performing multiple tasks.
•Performed general office duties as well as working without minimal direction or supervision.
•Excellent customer service and patient care skills including handling difficult situations tactfully.
•Preparing clear, concise, well-organized, detailed documentation for incoming patients.
• Microsoft Office products, data entry, a quick study on new projects and the ability to type 50 wpm
•Medical Terminology.
•CPR Certified
Area of Strength:
General Surgery, OB/GYN, Colonoscopies, Cystoscopy/TURP and Sterile Processing
Honors & Affiliations
Dean List- 2009
Surgical Tech Club- 2009
Experience:
Peach State Health Plan, Smyrna, GA 2007-2008
Customer Service, Data Processing
•Validation of data processing systems and applications to ensure accuracy of data produced.
•Researched records to gather data following audit plan.
•Responsible for reviewing and scanning documentation.
St Joseph’s Hospital System, Atlanta, GA 1999-2006
Health Information Management Systems
•Responsible for proofing documents for incorrect data and entering the correct data to update patient’s records.
•Verified and corrected coded documents submitted by all departments and companies related to St. Joseph’s
Hospital.
•Organized and recorded documentation of completed coded files, in conjunction with confidential patient
information under HIPPA laws and accurately filed all records of work completed.
Kendall Medical Disposal, Marietta, GA 1995-1998
Inspector Class II/Quality Control
• Examined product for defects during control.
• Printed out specifications for customer orders and checked for accuracy per requirements of customers.
Decatur Memorial Hospital, Decatur IL 1993-1993
Transport Aid/ Central Supply
•Prepared and delivered supplies to designated areas, filled requisitions, kept inventories and supplies current.
•Delivered specimens to lab, medical supplies to the emergency room.
•Transported patients to designated areas, recovery, delivery rooms and to the morgue for processing.
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