Software Engineer
Resume:
John Griswold
**** ****** **. #** . *********, CA 92056 . 760-***-**** .
********@*****.***
Network Engineer - Support Specialist
Information Technology Skills:
. Oversee the daily performance of computer systems. Maintain and
administer computer networks and related computing environments
including computer and network hardware, systems software,
applications software, and all configurations.
. Perform data backups and disaster recovery operations. Test disaster
recovery operations to insure recovery of all data.
. Configure, monitor, and maintain email applications and virus
protection software. Prevent unauthorized access to data or network
resources.
. Diagnose, troubleshoot, and resolve hardware, software, or other
network and system problems, and replace defective components when
necessary. Refer major hardware or software problems or defective
products to vendors for service. Test repairs, patches, hot fixes for
proper operation before deployment to users.
. Provide technical assistance to computer system users. Answer user
inquiries regarding computer software or hardware operation to resolve
problems. Conduct computer diagnostics to investigate and resolve
problems or to provide technical assistance and support. Resolve
computer problems for clients in person, via telephone or from remote
location.
. Set up equipment for employee use, performing or ensuring proper
installation of cables, operating systems, network connectivity,
resource connectivity and appropriate software.
. Confer with staff, users, and management to establish requirements for
new systems or modifications. Research vendors for best equipment to
meet technology and budget requirements. Oversee installation of
vender equipment and test for proper operation before deployment to
users.
. Develop training materials and procedures, and train users in the
proper use of hardware or software.
Software Skills:
Windows Server 2000/2003 . NT 4.0 . Novell 4/5 . Win 9X . Windows 2000 Pro
. XP Pro . Vista . Windows 7 . Apple OSX Active Directory . TCP/IP . DHCP .
DNS . IIS . ISA Server . Firewalls . LANDesk . pcAnywere . Terminal
Server VMware . Exchange . MS SQL 2000/2003 . Crystal Reports . PGP .
SalesLogix . Adobe CS
Education:
California Baptist University Riverside, CA.
August
2002
. Bachelor Science Information Systems, Graduated Summa Cum Laude.
. CompTIA A+
. MCSE NT 4.0
Work Experience:
CMI Insurance Services Inc. Montrose, CA
Jan. 2008 - Present
Network Consultant. (Consulting)
. Configured and maintained: network switches, routers, firewalls,
servers, phone equipment, computer hardware, systems software,
applications software, and all configurations.
. Downsized to one office and reconfigured all equipment and call
centers for one office operation.
. Installed, configured and supported: SalesLogix, MS SQL 2000/2003, ISA
Server, firewalls, Windows Server 2000/2003, Active Directory,
Exchange 2000/2003, MS Office, Terminal Server and other software.
. Worked with venders to move T1, PRI and analog line phone service,
and troubleshoot phone system problems.
. Resolved computer problems for clients in person, via telephone or
from remote location.
Outreach Inc. Vista, CA
Jan.
2008 - May 2008
Systems Administrator.
. Configured and maintained: network switches, routers, firewalls,
servers, phone equipment, computer hardware, systems software,
applications software, and all configurations for 150 users.
. Used LANDesk and Apple Remote Desktop for remote Desktop Support.
. Used VMware to test proof of concept for Sophos Antivirus deployment
and Microsoft WSUS deployment.
. Deployed EZ_GPO to set group policies for computer power management to
reduce cost.
. Resolved computer problems for clients in person, via telephone or
from remote location.
CMI Insurance Services Inc. Moreno Valley / Montrose, CA
2002 - Jan. 2008
Network Administrator.
. Configured and maintained: network switches, routers, firewalls,
servers, phone equipment, computer hardware, systems software,
applications software, and all configurations for 100 users.
. Designed and installed LAN/WAN and phone infrastructures, from
punching down cable runs, to installing servers and desktop PCs.
Documented the installation and changes using MS Visio.
. Setup Cisco Routers and T1 connections for Point to Point,
and internet connectivity.
. Implemented and maintained a VOIP solution for two call centers
using Telepony@Work.
. Installed, configured, and supported: Act and SalesLogix CRM, MS SQL,
ISA Server, Firewalls, Windows Server 2000/2003, Active Directory,
Exchange, MS Office, BackupExec, Terminal Server, pcAnywhere and
other software.
. Worked with AT&T, Verizon, MCI, Telpacific, and Telephony@work to
install T1, PRI and analog line phone service, and troubleshoot
phone system problems.
USI Administrators Inc. Riverside, CA
2001 - 2002
Network Administrator.
. Configured and maintained: network switches, routers, firewalls,
servers, phone equipment, computer hardware, systems software,
applications software, and all configurations for 250 users.
. Installed, configured, and supported: Windows 2000, NT 4.0,
Win95/98, Novell 4.11, Lotus Domino R5, and MS SQL 7/2000.
. Responsible for data backup and recovery using tape library.
. Responsible for network security, implementing anti-virus strategy and
user access to network resources.
Trend Micro Irvine, CA
2000 - 2001
Technical Account Manager.
. Software Support for Trend Micro's anti-virus software suite.
. Provide technical assistance to computer system users.
. Answer user inquiries regarding computer software or hardware
operation to resolve problems.
. Conduct computer diagnostics to investigate and resolve problems or to
provide technical assistance and support.
. Resolve computer problems for clients in person, via telephone or from
remote location.
Boeing Anaheim, CA
1985 - 2000
Systems Engineer.
. Preformed electro-optical system integration and testing.
. Operated and maintained a class 100 clean room for electro-optical
sensor assembly and test.
. Designed optical and electronic test hardware using AutoCAD.
. Designed, installed and maintained ultra-hi vacuum and cryogenic
systems.
. Electro-mechanical assembly and test.
. Optical alignment of sensor systems.
. Used LASER Interferometers, Theodolites, traveling table microscopes
and standard test equipment (meters, oscilloscopes, spectrum
analyzers).
. Used professional photographic equipment (4X5 view cameras).
. Held a Dep. of Defense SECRET Clearance.
References Available Upon Request.
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