Customer Service Manager

Chong H. Lee

Home Address: *W Grove St. Fords, New Jersey 08863

Home Phone Number: 732-***-**** Cellular Phone Number: 732-***-****

Email: *****.*******@*****.***

EDUCATION: Rutgers University: New Jersey

Graduation date: May 2003

B.S. in Computer Science Math/Science

track

SKILLS: Programming Languages: C/C++, Java, Assembly Language,

SQL/MySQL, Oracle, Open GL

Operating systems: Windows (all versions), UNIX

Solaris, Linux, MS DOS

Technical Expertise: Programming with

Data Structures, Programming

Language Concepts, Computer

Organization and Assembly Language,

Computer Hardware and Interfacing,

Theory of Computations, Database

Systems, Computer Systems and

Administration, Design and Analysis

of Algorithms, Computer Graphics,

Software Design, Principles of

Operating Systems, Software

Engineering and Methodology

WORK EXPERIENCE:

Max IT Agency working for DLA PIPER

US LLP NY, NY

Level II Computer Technician

4/2008 - Present

. Setup and troubleshoot VOIP network utilizing Cisco Call Manager 4.1

and Unity 4.0

. Setup Blackberries by configuring on a BES server

. Deploy managed Cisco switches

. Citrix, WAN, and IPASS setup

. Work together with an IT staff of 200 to quickly resolve all technical

issues

. Deployed Symantec Mailvault to eliminate PSTs on local machine to

increase email responsiveness and hard drive space

. Setup new hire offices with all technology needs

. Configure printers and digital senders on Windows 2003 print server

. Monitor printer and digital senders using Web JetAdmin

. Install, configure and data recovery using Symantec RSAGENT back up

software

. Swap users pc based on lease return schedule transferring all data,

settings, and software

. Credant Encryption software data recovery

. Image and backup using Symantec Altiris

. Maintain hardware inventory database

. Use Remedy ticket tracking software to resolve issues on a timely

basis

. Setup access Erooms and SharePoint databases

. Setup Audio, Video Conferencing and Cisco Telepresence on a global

scale

. Utilize rendezvous conference software to

. Remotely supported users using Carbon Copy, Team Viewer, Web Ex, and

Remote Desktop

. Upgraded NYC office to Imange 8.5

Trinity Management and Technology Corporation Newark,

New Jersey

Lead PC LAN Administrator 10/2004- 4/2008

. Setting up user accounts and permissions in Microsoft Active Directory

and Novell 3.12, 4.11, 5.0

. Troubleshooting network issues on a LAN and WAN level

. Installing and maintaining SonicWall and SmoothWall hardware

. Installing and configuring Cisco access points for wireless network

. Setting up and maintaining Norton Anti-Virus parent servers to keep

virus definitions up to date on all domain pc's

. Responsible for installing, maintaining, repairing, and upgrading

computers in an environment of over 1,500 PC's that are located within

three different hospitals.

. Provided assistance at the in-house helpdesk providing technical

support by phone and in person to the facilities staff.

. Running network wires from PC locations to data closets and punching

down wires to data blocks

. Installing Citrix Servers and publishing applications to be used by

multiple departments

. Responsible for the repair and maintenance of monitors, scanners, HP

LaserJet printers, and hardware.

. Palm Treo configurations on network with Versa mail and wireless sync

Prints Plus, Freehold, New Jersey

Manager 06/2004 - 10/2004

. Lead a team of four

. Managerial paperwork

. Customer Service

. Responsible for sales goals and sales floor

References furnished upon request

Contact this candidate