Human Resources Manager

Donna Manchester, CEBS, SPHR

**** ***** **** **., **********, TX. 75006 *.*.**********@*******.***

Home: 972-***-****; Cell: 214-***-**** http://www.linkedin.com/in/donnamanchester

HUMAN RESOURCES BUSINESS PARTNER

Human Resources executive with both domestic and international experience who

believes that the purpose of HR is to serve as a business partner to the organization .

Experience with both internal HR and external HR consulting translates into ability to

proactively enable the strategic direction of the firm. Gained understanding of operations

by developing an organizational practice and a new service offering. Practiced in

facilitating global expansion, launching HR start-ups, and implementing changes in

strategic direction. History of improving talent acquisition programs, performance

management outcomes, and cost containment.

Highlights of Accomplishments

Global HR – HR consulting – New practice development – Acquisitions – HR start-ups

Launched full-scale HR operations for expansions into India and Europe.

Facilitated numerous U.S. acquisitions.

Reduced hiring costs by 70% while limiting hiring mistakes to only 5%.

Designed and led an HR consulting practice that generated 20% of the firm’s total

revenue.

Led HR launch of a new line of business in India.

Limited professional turnover to 8%.

Conceptualized and launched a new service offering that armed the firm with an edge

against its competition.

Launched start-up HR operations for several organizations.

PROFESSIONAL EXPERIENCE

2003-2010

Everest Global, Inc.

International sourcing advisory firm with offices in six countries; 200 employees; Dallas,

Texas headquarters

Vice President, Global Human Resources

Led global Human Resources.

Led HR expansion for new subsidiaries in India and Europe.

Reduced the cost of hiring by 70% while limiting hiring mistakes to only 5%.

Led HR launch of a new line of business (the Everest Research Institute in India).

Achieved a consultant turnover rate of only 8%.

Held global benefit program costs steady (no increase) while remaining competitive

across the six markets.

Prevented unfavorable employment litigation actions (zero actions globally).

Enabled 100% fulfillment of client staffing requirements through management of

international immigration issues.

Improved consultants’ career management through refined performance management,

mentoring programs, and a new career model.

Launched start-up HR operations for the firm.

Donna Manchester, CEBS, SPHR

*.*.**********@*******.***

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1999-2003

CDG & Associates, Inc.

National HRIS consulting firm; 150 employees; Dallas, Texas

Vice President, Human Resources

Led Human Resources, launched a new service offering, and served CDG’s clients.

Conceptualized and launched a new service offering (accelerated system

evaluations) that armed CDG with an edge against its competition: structured the

initiative, completed beta testing, staffed the practice, and developed a viable sales

pipeline.

Served clients of CDG: acted as project director for several system upgrades,

conducted HR audits, and provided talent acquisition support.

Launched start-up Human Resources operations for the firm.

1996-1999

Corporate Health Plans of America, Inc.

Texas-based benefits consulting firm with offices in Texas; 75 employees; Dallas, Texas

headquarters

Vice President, Human Resources Consulting Services

Led internal HR for CHPA and its sister company, Texas True Choice; launched and led

CHPA’s small group HR consulting practice.

Designed and led an HR consulting practice serving small to medium sized employers;

generated month over month profit increase equal to 20% of total CHPA revenue.

Led teams to launch Texas True Choice: established a statewide PPO network,

developed an employer coalition, and completed an HMO licensing feasibility study.

Launched start-up Human Resources operations for the firm.

1995-1996

Computer Language Research, Inc.

National software development firm; 1,100 employees with offices throughout the U.S.;

Dallas, Texas headquarters

Manager, Benefits

1993-1995

Forney Corporation

Manufacturer of environmental systems; 350 employees; Dallas, Texas headquarters

Manager, Compensation & Benefits

Wyatt Cafeterias, Inc. 1983-1993

U.S. food service organization with 150 U.S. units; 6,000 employees; Dallas, Texas

headquarters

Manager, Benefits

Education, Certifications, Licensure, and Community Service

B.S., Human Relations & Business, with Honors

Senior Professional in Human Resources (SPHR)

Certified Employee Benefit Specialist (CEBS) (Chapter Director 2011 and 2012)

State of Texas Group Life, Health, Accident, and HMO Insurance Agent License

Advanced Practitioner, Neuro Linguistics Programming

Serving a 3-year term on City of Carrollton’s Library Board

Donna Manchester, CEBS, SPHR

*.*.**********@*******.***

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