Customer Service Sales
Resume:
JOHN C. KLUGE
** ******'s Farm Ct
Bridgeton, MO 64044
******************@*****.***
QUALIFICATION SUMMARY
Information Technology - ERP IT professional with 11 years in the Business
Analyst role, documenting and coordinating distribution/logistics
information system projects for the nation's largest motor carrier
transportation organization. Experienced in gathering EDI [Electronic
Document Interchange] requirements, design of system testing, tracking
progress, and planning implementation for operational cost reduction
initiatives. Background includes 3 years as a Technical Customer Service
Rep for an electronic billing consolidation service, and 19 years as a
COBOL/SAS Programmer/Systems Analyst for an agricultural/lawn/garden
chemical manufacturing company in mfg plant/warehouse order/sales
analysis/administration. Completed MBA in 2007, with emphasis on
evaluating, profiling, and leveraging key cultural diversity attributes in
the implementation of 'Purchasing and Supply Management' strategies.
PROFESSIONAL EXPERIENCE
UNIGROUP Corporate Headquarters, Fenton, MO Nov
1998 to Nov 2009 (Global transportation company with $2 billion annual
revenue)
IT Business Analyst
Responsibilites included gathering and analysis of industrial ERP
distribution requirements, as communicated by agency managers and customer
service reps in offices of United Van Lines' and Mayflower Transit offices.
Prepared detailed specifications for the development of effective system
design and testing. Tracked the project through each phase of its entire
lifecycle,.
. Coordinated development of Trading Partner requirements, testing, and
implementation of EDI carrier Shipment Tracking [ANSI X.12-214]
transaction. Other transactions include Plant Shipment Advice(204),
Advance Ship Notice (856), and Carrier Invoice(210), Used IBM QMF for
DB2 queries.
. Customers included IBM, Intel, HP, Northrop Grumman, Boeing, Nextel,
and US Bank Powertrack military billing. Extensive coordination with
logistics and freight payment companies including Ryder Logistics,
Continental Traffic Services, Data2Logistics and IPSWW.
. Used IBM's structured development methodology to support largest
United Van Lines carrier, IBM Global Logistic's organization, and
third-party logistics provider to design/test/implement a multi-plant
shipment tracking system, meeting IBM's objective to consolidate
deliveries.
SMURFIT-STONE Sep 1998
Contract Programmer: Supported mainframe JCL upgrade of GENTRAN EDI
software.
JOHN C. KLUGE Page 2
MASTERCARD INTERNATIONAL, St Louis, MO June 1995 to Aug
1998
Contract Technical Customer Support Rep.
Technical liason for MasterCard Remittance Processing Service - RPS and its
external customers, including banks, financial institutions and electronic
bill payment companies throughout the US and Canada. Responsible for
guiding new customers through interface requirements, to achieve RPS
certification in accordance with Federal Reserve ACH/CIE formats.
Contracted through Manpower Technical Services.
Daily trouble shooting of production and test issues, including data,
financial settlement, and telecommunication issues, resulting in quality
control of routine processing.
MONSANTO COMPANY, St Louis, MO Jan 1986 to Feb
1995
Programmer/Systems Analyst
Provided ERP analysis and COBOL/SAS IBM mainframe programming for
Agricultural Product Company in manufacturing accounting and distributor
whse/sales reporting systems. A variety of container SKU's were tracked in
gallons and cases for measurement against performance objectives.
EDUCATION
Masters of Business Administration, Webster University - St. Louis,
Missouri (2007)
Bachelor of Science in Business Administration, University of Missouri -
St. Louis, Missouri (1975)
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