Sales Customer Service
Resume:
David Burdette
Dallas, TX ***28
Home: 972-***-**** Cell: 214-***-****
Office: 972-***-****
*******@*****.***
SUMMARY
Business Development professional with a powerful focus and action orientation. Recognized as a rapid learner
with a clear sense of direction, always striving for excellence. A valuable team member that helps keep others eye
on the goal, searches for patterns and connections and makes things happen. Possesses unique ability to transform
something strong into superb.
key qualifications
Successfully launched and ran a consulting practice for six years helping Fortune 1000 companies
improve their employee selection process by utilizing statistical process control fundamentals.
Over 25 years experience in consultative sales, sales management, marketing, and consulting.
#1 producer out of 500 consultants nationwide.
Active speaker for International Customer Service Association (ICSA), and International Quality &
Productivity Center (IQPC).
Published in Teleprofessional Magazine.
Created and delivered a “Career Direction” workshop for more than 10 years.
Served on the Board for the International Customer Service Association (ICSA).
Chairperson for the ICSA 2000 annual Conference in San Antonio, TX.
PROFESSIONAL EXPERIENCE
YUKON GROUP INC, RICHMOND, VA 2004 PRESENT
Chief Sales Officer
Responsible for the entire marketing and sales process for Sales Negotiation Training services and e Learning
tools for a 20 year old privately held professional sales training firm.
Established sales process strategy that resulted in an effective market exposure and maximized account
penetration.
Developed a relationship oriented approach to selling our services.
Helped develop and market a “Selling Higher” program teaching sales executives how to effectively
sell at the “C” Suite level.
Accounts: EDS, Dr Pepper, Sanofi-Aventis, Pilgrims Pride, Administaff, Novartis, ACS, Cadbury,
Roche, Nextel Communications, Purdue Pharma, H.P., Frito-Lay, and Novo Nordisk.
LEE HECHT HARRISON, ADDISON, TX 2003 2004
V. P. of Business Development
Charged with expanding sales of Career Transition and Career Management services while increasing the focus of
positioning LHH as a leader in the Leadership Development/Executive Coaching services landscape.
Established the Ft. Worth market, developing an effective market penetration strategy, and creating a
“branded” presence in the Leadership Development marketplace.
Developed industry partnerships to increase leverage within market segments.
Accounts: American Airlines, Auto One Financial, Baylor Healthcare Systems, Brinks Home Security,
2
Dean Foods, Pier 1 Imports, Radioshack, SkyChef, Sabre Holdings, Southwest Airlines, Texas Health
Resources, and Sally Beauty.
DEVELOPMENT DIMENSIONS INT’L, ADDISON, TX 1999 2002
Business Development Consultant
Responsible for launching and developing a “Call Center Practice” division start up for DDI’s automated
Enterprise Wide Internet based selection system and applicant tracking system called Source2Hire.
Increased additional core business offerings such as Executive Assessment, Executive Development,
Talent Management Systems, Core Competency Analysis, H.R. Outsourcing Services, and Plant Start-
ups.
Opened doors with Senior level executives by identifying key issues relating to Human Capital
Management through in-depth needs analysis combined with proven consultative sales methodologies.
Determined appropriate resources required based on client issues and strategies, collaborated with the
consulting team to identify the best solution, led proposal team to present recommendations, and led
the consulting team to close the sale.
Accounts: Chase Manhattan Bank, American General, Texas Instruments, Blue Cross Blue Shield, Air
Liquide, BHP Coal, Daniel Measurement, Sally Beauty, and Goodyear.
ASHTON RESOURCES, DALLAS, TX 1993 1999
President / Owner
Launched consulting practice assisting corporations in developing strategic system design for their selections
process by implementing cutting edge assessment tools with effective interviewing techniques.
Achieved “# 1 Producer” award.
Full P & L responsibility with a budget of $550,000.
Consistently achieved results in the form of lower turnover, improved performance, higher
productivity, and increased profits for clients through utilizing 6 Sigma analysis and CRM principals
combined with state-of-the-art assessment technology.
Focused on the Call Center industry, which resulted in 230% growth in new business.
Accounts: AT&T Wireless Services, Southwestern Bell Wireless, MCI, Sysco Foods, Tesoro
Technology, Burger King, Minyard Food Stores, J.C. Penney, Ryland Homes, Neiman Marcus Direct,
V-Tel, Celanese Chemical, ICL Retail Systems, and Nextel Communications .
LORIN INDUSTRIES, LOS ANGELES, CA 1986 1993
Regional Sales Manager
Beginning with a raw territory, grew new business to a level requiring opening a sales office in Los
Angeles selling direct to customers as well as through distributors.
Opened, staffed, and trained sales personnel, which resulted in 185% increase in revenue.
Developed and launched a “distribution” plan by partnering with distributors to increase service and
sales to their existing customers.
Accounts: Kwikset, Reynolds Aluminum, Copper & Brass, Lightolier, Clark Metals, and Weslock.
David Burdette 3
EDUCATION
BBA, North Texas State University, Denton, TX
Graduate Courses including systems Analyst Applications and Sales Management
Professional Development
Negotiate4Profit, Statistical Process Control Applications (40 hours training through Juran Institute), Spin Selling,
Strategic Account Selling, Impax Selling, Consultative Selling Process, PowerTalk, Learning International Sales
Techniques.
Contact this candidate