Customer Service Manager

Ashish T. Patson

**** ****** *****, ******, ** **736 ( 254-***-**** (

**********@*****.***

Summary

Small business owner and manager with over 5 years experience handling

daily operations including all Accounting/Financial related duties,

supervising a team of up to 15 employees and in addition have knowledge of

comprehending financial markets trading equities.

Experience

Kershner Trading Group LLC, Austin, TX January

2009 - February 2010

US Equities Trader

Key Accomplishments

. Interacted in trading stock instruments in financial markets on behalf of

Kershner Trading Group by utilizing firm capital of $200,000.

. Actively traded securities by buying and selling in the U.S. equity

markets (e.g., NASDAQ, NYSE, AMEX); set own trading style and strategy

based on training and coaching received.

. Demonstrated strong entrepreneurial spirit, exceptional work ethic and

strong analytical skills while trading equities.

. Made sound decisions quickly and confidently while maintaining a high

comfort level with leading edge technology and real-time executions of

trades.

. Performed detailed analysis of current financial statements and industry

trends within various economic sectors to gain insight into

buying/selling stock.

Tropicana Smoothies, Juices and More, San Marcos, TX July

2003 - September 2008

Owner & Manager of Operations

Key Accomplishments

. Developed extensive working knowledge of and excellent communication

skills in front and back of the house operations, inventories, aggressive

food costs and labor, ordering, scheduling, P&L's, developing and

training staff members, ability to hire excellent people, building a

cohesive productive team.

. Maintained expenses below budget through accurate planning, waste

reduction, purchasing, and cost-effective operating strategies and

procedures

Management/Administration

. Generated contracts and gathered supporting documentation for business

related transactions involving major cash or credit card dealings for

multi vendors

. Accounted for budgeting, cost control, payroll, general accounting, and

maximizing/minimizing profit and loss; estimated food and beverage costs

and purchased inventory accordingly

. Developed marketing campaigns to increase visibility of the store;

analyzed market and consumer demographics, defined the target market, and

determined advertising placement

. Provided reliable and flexible solutions within a timely manner when a

customer or associate related business error occurred to ensure client

satisfaction and repeated business

. Monitored daily, weekly, and monthly statistics that measured

productivity and performance of multiple units of Tropicana

Supervision/Training

. Attended periodic training sessions and meetings which included federal

labor laws and regulations, current industry trends, or any significant

changes within the management properties.

. Recruited, hired, supervised, scheduled, and motivated a staff of up to

15 employees.

. Trained service staff to enhance customer service and increase profits

through suggestive selling

Education

. University of Texas. Austin, TX

Bachelor of Science: Advertising/Business Marketing; May 2002

Computer skills

. Microsoft Office Suite (Word, Excel, Power Point, Access, Outlook), Lotus

123, Business Objects, QuickBooks, Gr8trade Trading Platform

LANGUAGE SKILLS

. Fluent in Gujurati and Proficient in Spanish

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