Customer Service Manager
Resume:
Tami May
Home:
*** ******* **. ********@***.***
Williamston, SC
Cell:
Objective: I am Looking for the opportunity to sell with Public Storage where I can showcase
and utilize my talent in sales and customer service as a General Manager.
Dedicated customer service manager with 5+ years of experience in major drug, retail
and food service settings. Consistently achieve record-high customer satisfaction rankings,
improvements to the bottom line and turnaround of underperforming operations.
Respected builder and leader of customer-focused teams; instill a shared, enthusiastic
commitment to customer service as a key driver of company goal attainment. Lead by example
and ensure the execution of all safety, security, quality and store operations policies.
Areas of Expertise
Customer Service Management Customer Satisfaction Enhancement Teambuilding & Training
Complaint Handling & Resolution Front-End Supervision Cost-Reduction Strategies
Retail Operations Management Sales & Margin Improvement Order Fulfillment
Professional Experience
Walgreens Greenville, SC
Assistant Manager
Photo Technician
Produce Manager
Promoted to manager position to train and supervise 5+ customer service reps and cashiers.
Foster an environment in which customers enjoy high levels of service and employees are
motivated to deliver top performance. Manage front-end operations to ensure friendly and
efficient transactions at checkout.
• Developed and implemented sales plans that resulted in a sales increase of 400%.
• Consistently motivated to set and achieve sales goals.
• Increased staff retention due to the success of employee-development and morale-building
programs.
• Superior comprehension and execution of directions whether oral or written.
• Mathematically proficient
• Designed and executed powerful and effective merchandising displays.
Education and Training
KODAK ONE HOUR FILM CERTIFICATION Miami, Fl.
LANE COMMUNITY COLLEGE Eugene, OR
THURSTON HIGH SCHOOL Springfield, OR
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