Customer Service Assistant

Elisha R. Johnson

Pleasant Valley, NY *****

Phone: 845-***-****

Email: **************@***.***

OBJECTIVE

Obtain a Library position where I can utilize my customer service and

technical skills.

SUMMARY

? Over four years of experience in library settings

? Technical skills including MS Office, Internet and Java

? Detail oriented and strong clerical skills

? Excellent research and reference skills

EMPLOYMENT

Office Assistant, Westar Satellite Services, Manhattan, NY (2005 -Present)

Responsibilities:

. Handled customer service concerns by phone and

in-person

. Scheduling and coordinating meetings,

interviews, appointments

. Maintaining and updating files, databases,

records, and other documents

. Providing administrative support: answering

telephones, data entry,

. sending faxes and emails

. Analyzing data for generating reports

Tutoring Assistant, Fordham University, Manhattan, NY (2002 - 2006)

Responsibilities:

. Worked with students to develop note taking and

outlining skills

. Reviewed course material for tests

. Covered methods for improving reading

comprehension

Sales Associate, Sears, Roebuck and Co., Poughkeepsie, NY (1999 - 2002)

Responsibilities:

. Customer Service and problem solving

. Cashiering activities in areas of purchasing,

returns, and exchanges

VOLUNTEER

Volunteer, Beekman Library, Poughquag, NY (June 2010 - Present)

Responsibilities:

. Give instructional guidance to patrons for

database tools and answering reference

questions

. Processing materials

. Shelf books, journals, and audiovisuals

. Creating displays

. Retrieving materials placed on hold

Volunteer, LaGrange Association Library, Poughkeepsie, NY (2006-2008)

Responsibilities:

. Maintained organization of shelves

. Shelving materials

Volunteer, Pleasant Valley Library, Pleasant Valley, NY (2003-2005)

Responsibilities:

. Helping patrons find materials

. Shelving books

TECHNICAL

Library Interface Software: Millennium ILS

Microsoft Office (Word, Excel, PowerPoint, Access)

Operating Systems: Windows XP, Vista

Programming Languages: Java

EDUCATION

Fordham University, Manhattan, NY

Bachelor of Arts in Psychology, 2006

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