Sales Project

Leigh Ann Langley

***** ***** ***** ******, **********, AZ 85262

480-***-**** ***************@***.***

SUMMARY

IT Developer and Project Leader with over 16 years experience and hands on

skills in the following areas:

MS SQL Server 7, 2000, 2005, 2008 Applix CRM Software

MS SQL Reporting Services 2000, Navision Accounting Software

2005, 2008 iAvenue Sales Force Software

SharePoint Services 3.0 Journyx Timekeeping Software

Microsoft Office

EXPERIENCE

FISERV, Phoenix, AZ 2006 - 2010

Management Information Systems

Provided leadership and project over-site as well as hands on development

duties writing SQL statements, DTS, and reports using MS SQL Reporting

services.

. Worked with stakeholders to gather requirements, define project scope and

provide solutions to meet business requirements.

. Led system integration projects between CRM, timekeeping, accounting, and

billing systems that provided seamless integration, increased

productivity by mitigating the need for duplicate entries, increased

efficiency of the flow of information between systems, and automated

functions.

. Implemented Journyx timekeeping system, increasing resource utilization

tracking across the division.

IPS-SENDERO, Scottsdale, AZ 1997 - 2006

Application Services

Led team of professionals responsible for managing internal applications

and supporting mission critical applications for day-to-day business

operations.

. Customized and installed Applix CRM, the sales force software, to meet

the unique needs of the business.

. Implemented SQL reporting services to centralize reporting and provide

business intelligence.

. Provided hands-on support and troubleshooting for CRM, sales and

accounting systems that improved systems availability, time-to-resolution

when problems arose, and communications between systems.

. Performed applications and database version upgrades, which allowed for

better business intelligence and supported risk requirements surrounding

unsupported versions in production environments.

. Led high profile project for internal database redesign and conversion

from Dataease to MS SQL Server, greatly increasing the efficiency and

accuracy of the information used by many of departments.

. Designed, customized, coded and implemented a 3rd party, customer

support, call-tracking system and customer relationship management

application that allowed the organization to record and manage support

calls and track incidents to resolution while providing metrics to

improve overall performance of both internal helpdesk teams and external

customer support representatives.

SENDERO, Scottsdale, AZ 1993 - 1997

Database Systems Group / Senior Product Consultant

Created, staffed and developed a respected group of 4 Database

Administrators, who assisted product development teams with Oracle database

issues and SQL statement design / optimization. Provided Entity

Relationship Diagrams and other developer support as it related to the

database.

. Participated in development of software product through participation in

their definition, prototyping of the user interface, direct the design,

analysis and coding phases of the projects.

EDUCATION

MBA, Avilla University, Kansas City, MO

BSBA, Information Science, Avilla University, Kansas City, MO

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