Manager Management
Resume:
Objective
Attain a key management position utilizing my expertise and robust
experience in MIS and Project Management to contribute to the success of
the organization.
Profile
Self motivated, assertive business professional with a college degree in
MIS and job experience ranging from analyst to manager. Talent for
quickly mastering technology, with a strong emphasis on MS Office Suite.
Demostrated ability to manage people and resources to achieve best
possible outcome. Able to build and maintain relationships with staff
and clients at all levels.
Strong business acumen. Ability to work closely with a variety of other
business roles, such as Actuarial, Finance, and Marketing. Excellent
team-building and leadership skills. Flexible and versatile - held
multiple positions with various job responsibilities and roles.
Accountable with experience in project leadership.
Skills Summary
Team Leadership Data Mining General Business Knowledge
Report Design Communication
MS Office and Project Six Sigma Supply Chain Management
Internet and Databases Analytical Claims Handling and
Systems
Professional Presentations
Employment History
Alliance Claims Management/American Claims Enterprises, Inc. -
Harrisburg, PA
October 2009 to Present
Lincoln General Insurance Company- York, PA
January 2002 to August 2009
Professional Experience
Senior Manager - October 2009 to Present
o Consultant role for startup Claim Handling Company
o Developed successful business plan to start third party
administrator/consulting firm
o Created and implemented company website and claims system
o Developed Financial Spreadsheets for Reporting
o Responsible for all field service personnel including audit team
o Consulted with clients on business process engineering and workflows,
successfully implementing changes
Claims Manager - January 2009 to August 2009
o Claim Department liaison to IT Department for design and creation of
management reports and databases
o Project Lead on multiple Data Transfers from various claims systems to
Lincoln General's claims system.
o Claim Department lead on P & C Insurance System design and
implementation
o Assisted in creation of successful PA DOI Run Off Plan
o Management oversight of MIS, Project Team, Internal Quality Assurance,
and Training Units
o Responsible for Department's role in Market Conduct Audits and Reviews
o Compliance oversight and control of employee system authorities and
financial authority
o Responsible for Sarbanes Oxley compliance within the department, as
well as lead for IT Audits
o Successfully integrated Claim Department data and reports into Finance
and Actuarial reports
MIS Claims Manager - January 2007 to January 2009
o Design and Creation and Management Reports
o Responsible for analyzing and predicting trends
o Management oversight of MIS Team and Project Team
o Design and Creation of MS Access Databases
o Preparing graphs and presentations for Board Meetings and Senior
Management Meetings
o Assisting in Due Diligence audits and other audits of external
companies
o Responsible for Sarbanes Oxley compliance within the department
o Involved in creation of Claims Procedural Manual as well as Best
Practices
o On-sight oversight of a Third Party Administrator including
consultation on processes and procedures
o Steering Team Member of Department Re-engineering Project Management
Team
Professional Experience, continued
Various Positions - January 2002 - january 2007
o PROMOTED FROM ENTRY LEVEL POSITION OF CLAIMS ADJUSTER TO: BUSINESS
ANALYST, MIS ANALYST, MIS TEAM LEADER, AND MIS SUPERVISOR
o Handled Liability, Homeowner, Mobile Homeowner, and Cargo claims
o Developed and created Audit database
o Worked closely with Accounting, Finance, and Actuarial on Financial
Reporting Requirements
o Designed and implemented all existing management reports and databases
o Project lead in internalizing various programs
o Designed and created queries and system generated reports
o Performed IT audits on programs and third party administrators
Education
Villanova university - villanova, pa
VILLANOVA SCHOOL OF BUSINESS
Bachelor of Business Administration
Major in Management of Information Systems, 2002
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