Customer Service Manager
Resume:
Toni Roper **** Millshire Dr.
St. Louis, MO *****
abijy8@r.postjobfree.com
A personable and organized individual with six years experience in a
variety of customer service
focused positions. Skills include managing timelines, balancing priorities
and producing quality work. Possesses a strong work ethic, communication,
public relations and teamwork skills. Proven ability to thrive under
pressure, deliver excellence and establish authentic relationships.
RELATED EXPERIENCE
GENERAL MANAGER
ROPER'S RIBS St. Louis, MO 2004-Present
Provide support to management, ensuring customer service objectives are met
through guest feedback.
Plan events and on-site catering including managing staff, establishing
menu, budget and set-up design.
Perform cashier duties.
PR & SPECIAL EVENTS ASSISTANT
MATHEWS-DICKEY BOYS' & GIRLS' CLUB St. Louis, MO 2008-2009
Operated switchboard and answered guest questions at organizations front
desk.
Updated and maintained PR, member and donor databases.
PLEDGE DRIVE TEMP (seasonal)
KETC CHANNEL 9 St. Louis, MO 2004 -2009
Mailed member correspondence.
Answered telephones, processed membership requests dresolved members
questions and concerns.
EVENT SERVICES/HOSTESS
FOX THEATRE St. Louis, MO 2007-2008
Ensured set-up of chairs, tables, decorations or other equipment and
breaking down facilities after events.
Greeted and provided accommodations for Fox Club guest.
FINE & PERFORMING ARTS OFFICE ASSISTANT
SAINT LOUIS UNIVERSITY St. Louis, MO 2004-2005 & 2007-2008
Aided twenty two faculty and staff with general clerical tasks and event
preparations.
Greeted and answered questions from students and guests.
EDUCATION
B.A. - Communication, Saint Louis University, St. Louis, MO - 2008
B.A. - Theatre, Saint Louis University
COMPUTER SKILLS
OPERATING SYSTEM
Windows & Mac
SOFTWARE/AMPLICATION
Microsoft Office, Outlook Express, Adobe Photoshop, Quark Xpress, Publisher
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